Could I make a complaint about compliance officer asking for evidence I'd already provided? — Scope | Disability forum
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Could I make a complaint about compliance officer asking for evidence I'd already provided?

Armin
Armin Community member Posts: 1 Listener
edited September 2021 in Start here and say hello!
Hi
I need to get help.
I have mental health disability. The compliance officer from DWP told me to provide evidence that I had not received the maintenance loan through one year of my studying, even that I called and let them know before, and offered clear evidence from student finance England. However, he still made me stressed and made me feel even more suicidal and causing my PTSD even worse.
Would I be able to take to complain and take them to court?
Thank you
Regards
Armin

Comments

  • poppy123456
    poppy123456 Community member Posts: 53,365 Disability Gamechanger
    HI,

    I'm sorry that this has caused you to feel this way. If there's a student maintenance loan available to you, it affects the amount of means tested benefits you're entitled to even if you decide not to take that loan.
    I don't think there's anything to complain about here as i'm sure they were just doing their job. As for taking them to court then i'm not sure i understand the reason why.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • Tori_Scope
    Tori_Scope Scope Posts: 12,488 Disability Gamechanger
    Hi @Armin :) Welcome to the community, it's great to have you with us. 

    I'm also really sorry to hear that this situation has triggered your PTSD and caused you to feel even more suicidal. I'm about to send you an email from community@scope.org.uk, so please do keep an eye out for that. 
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  • woodbine
    woodbine Community member Posts: 11,522 Disability Gamechanger
    Sorry it made you feel as it did, but as above I don't really see much to complain about.
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  • poppy123456
    poppy123456 Community member Posts: 53,365 Disability Gamechanger

    There has also, and I stand to be corrected here, been no financial loss. So, what is it you think you'd be taking them to court for?

    I think this is the first time i've ever disagreed with you but this time i have to. There would be a financial loss if there was a loan available to them which they didn't take because now they will have an overpayment of means tested benefits, which will need to be repaid back.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.

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