Could I make a complaint about compliance officer asking for evidence I'd already provided?

Armin

Hi

I need to get help.

I have mental health disability. The compliance officer from DWP told me to provide evidence that I had not received the maintenance loan through one year of my studying, even that I called and let them know before, and offered clear evidence from student finance England. However, he still made me stressed and made me feel even more suicidal and causing my PTSD even worse.

Would I be able to take to complain and take them to court?

Thank you

Regards

Armin

poppy123456

HI,

I'm sorry that this has caused you to feel this way. If there's a student maintenance loan available to you, it affects the amount of means tested benefits you're entitled to even if you decide not to take that loan.

I don't think there's anything to complain about here as i'm sure they were just doing their job. As for taking them to court then i'm not sure i understand the reason why.

Tori_Scope

Hi @Armin Welcome to the community, it's great to have you with us. 

I'm also really sorry to hear that this situation has triggered your PTSD and caused you to feel even more suicidal. I'm about to send you an email from community@scope.org.uk, so please do keep an eye out for that. 

poppy123456

Username_removed said:

There has also, and I stand to be corrected here, been no financial loss. So, what is it you think you'd be taking them to court for?

I think this is the first time i've ever disagreed with you but this time i have to. There would be a financial loss if there was a loan available to them which they didn't take because now they will have an overpayment of means tested benefits, which will need to be repaid back.