No payment received

Stacey2021
Stacey2021 Community Member Posts: 5 Listener
edited October 2021 in Employment & Support Allowance (ESA)
Hi I was due my ESA today and I’ve been checking my bank and nothing has gone in it’s never missed before and I’m worrying and unable to sleep ?

Comments

  • poppy123456
    poppy123456 Community Member Posts: 64,456 Championing
    Hi,
    It was quite early when you posted here so hopefully it's gone in now. If it hasn't, unfortunately, we can only guess why you haven't received your money so you will need to ring DWP to ask them. If it's an error then can make a fast payment which should reach your bank before midnight, although it usually goes in within a few hours.
  • Stacey2021
    Stacey2021 Community Member Posts: 5 Listener
    I’m trying to get though to them now it has said my next payment is due on 5th but not sure why todays hasn’t gone in so hopefully they will sort it for me, 
  • poppy123456
    poppy123456 Community Member Posts: 64,456 Championing
    It can often take anything up to an hour for them to answer. Hopefully, you've spoke to someone now and it's been sorted.
  • Stacey2021
    Stacey2021 Community Member Posts: 5 Listener
    I managed to get though to them and they sorted it was something to do with my partners pip not been updated on system it was in bank within half hour
  • Ross_Alumni
    Ross_Alumni Scope alumni Posts: 7,611 Championing
    Stacey2021 said:
    I managed to get though to them and they sorted it was something to do with my partners pip not been updated on system it was in bank within half hour
    Glad to hear it has been sorted, hopefully that has put your mind at ease.

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