UC underpayment maladministration
llama74
Member Posts: 5 Listener
Following a letter informing my sister she's owed money by DWP for LCWRA on 06/12, she's yet to receive it. Numerous messages and calls to UC from the 07/12 asking when she will get the money, didn't result in a response until the 13/12. Which stated the underpayment had been sent to debt management team on 06/12 and to call them if she wanted more information.
Which I did, they said that after deducting what she owed, they sent the remaining amount back to UC, the same day. I called UC who said they couldn't issue the payment until the debt management informed them that they had completed the deduction.
I rang debt management this morning again and they are investigating.
This is causing my sister a lot of distress. I explained that, owing to her psychiatric disorders, the issue of why they haven't been able to issue the payment is adding to her health problems.
Any advice? I'm struggling to understand how this has happened.
Which I did, they said that after deducting what she owed, they sent the remaining amount back to UC, the same day. I called UC who said they couldn't issue the payment until the debt management informed them that they had completed the deduction.
I rang debt management this morning again and they are investigating.
This is causing my sister a lot of distress. I explained that, owing to her psychiatric disorders, the issue of why they haven't been able to issue the payment is adding to her health problems.
Any advice? I'm struggling to understand how this has happened.
Comments
-
Before they issue any money they owe you they always check first to see if you owe them any money, they will then deduct one from the other before issuing payment. It sounds like somebody has yet to press the right button on the system and once they do all will be sorted.Be extra nice to new members.
-
I'm sorry this is causing so much stress. It's been 7 working days since the letter was received about the backdated money owed, which isn't long. Even when debt management aren't involved it often takes a few weeks to received backdated money.Once it's paid it takes 3-5 working days to go into your bank. Hopefully she won't be waiting too much longer.
-
Thanks guys for your responses.
Today, a helpful agent, at debt management, actually took the time to speak to his line manager, who, as luck would have it, is personal friends with a UC case manager. He contacted his friend,who had my money paid into my account by 5pm. -
Hi @llama74 Brilliant news. Well done,
-
That's wonderful @llama74, what a relief that must be
Online Community Coordinator
Scope
Concerned about another member's safety or wellbeing? Flag your concerns with us.
Want to give us feedback? Complete our feedback form now.
Brightness
Categories
- 53K All Categories
- 10.4K Start here and say hello!
- 4.8K Coffee lounge
- 4K Disability rights and campaigning
- 1.5K Research and opportunities to get involved in
- 149 Community updates
- 12K Talk about your situation
- 1.8K Children, parents, and families
- 760 Work and employment
- 578 Education
- 1.1K Housing, transport, and independent living
- 1K Aids, adaptations, and equipment
- 277 Dating, sex, and relationships
- 264 Exercise and accessible facilities
- 21.2K Talk about money
- 2.1K Benefits and financial support
- 4.4K Employment and Support Allowance (ESA)
- 12.3K PIP, DLA, and AA
- 2.4K Universal Credit (UC)
- 4K Talk about your impairment
- 1.3K Cerebral palsy
- 676 Chronic pain and pain management
- 700 Rare, invisible, and undiagnosed conditions
- 751 Autism and neurodiversity
- 928 Mental health and wellbeing
- 298 Sensory impairments
Do you need advice on your energy costs?
Scope’s Disability Energy Support service is open to any disabled household in England or Wales in which one or more disabled people live. You can get free advice from an expert adviser on managing energy debt, switching tariffs, contacting your supplier and more. Find out more information by visiting our
Disability Energy Support webpage.
