WCA telephone call — Scope | Disability forum

WCA telephone call

PeterCR Member Posts: 1 Listener
Supposed to have a WCA telephone call between 1 and 4pm , no call came , I called the helpline and they tried calling the people who were meant to call me and said the lines were busy and that they’ll email them to get them to call me , no call came , nearly 7pm and I receive a text saying a voicemail was left by the people who were meant to call asking why I failed to attend my appointment even though my call log shows no incoming calls and my signal is fine, I checked with my network provider and that was fine on their end , I had used my home phone to check to see if i received calls and that worked  , I think they just bypassed and went straight to voicemail to avoid talking to me , what should I do ?  


  • poppy123456
    poppy123456 Member Posts: 28,477 Disability Gamechanger
    When someone rings you, they can't just choose to go straight to voicemail. I can oinly assume that you either didn't have a signal when they rang or you may have been talking on the phone and don't have call waiting activated.
    You can ring the Health Assessment Advisory Service (they do these assessments) on 0800 288 8777. https://www.chdauk.co.uk/
    Then i'd also advise you to put a message onto your journal to tell them what's happened.


Do you need advice on your energy costs?

Scope’s Disability Energy Support service is open to any disabled household in England or Wales in which one or more disabled people live. You can get free advice from an expert adviser on managing energy debt, switching tariffs, contacting your supplier and more. Find out more information by visiting our
Disability Energy Support webpage.