Reasonable Adjustments

Wibbles
Wibbles Community member Posts: 2,083 Trailblazing
edited March 2022 in Everyday life
I requested that DWP use "reasonable adjustments" on my PIP application - since I am unable to speak on the phone.
Yesterday, I  received an email from DCS DCPU Alternative Format Team.
"This is your confirmation email. We have received your request to receive communications from DWP by email. We can offer this as a reasonable adjustment because of your health condition or disability"
Will they try to carry out an assessment by email - rather than phone ?
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Comments

  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,538 Championing
    Hello @Wibbles

    I'm afraid you'd probably have to check directly with the DWP, as I can't be certain whether they have just mistyped here. 

    Keep us updated with how you get on :)
  • Wibbles
    Wibbles Community member Posts: 2,083 Trailblazing
    Alex_Scope said:
    Hello @Wibbles

    I'm afraid you'd probably have to check directly with the DWP, as I can't be certain whether they have just mistyped here. 

    Keep us updated with how you get on :)

    I am sorry - but I don't understand your comment - I requested this !!!
    I was just rather suprised that they responded so positively
  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,538 Championing
    Sorry @Wibbles if I've misunderstood you, I was replying to this question you asked:
    Will they try to carry out an assessment by email - rather than phone ?
    Does my reply make more sense now?
  • Wibbles
    Wibbles Community member Posts: 2,083 Trailblazing
    Alex_Scope said:
    Sorry @Wibbles if I've misunderstood you, I was replying to this question you asked:
    Will they try to carry out an assessment by email - rather than phone ?
    Does my reply make more sense now?

    Yes it does - you mistook my rhetorical question for a question that needed answering
  • poppy123456
    poppy123456 Community member Posts: 59,824 Championing
    edited March 2022
    Wibbles said:

    Will they try to carry out an assessment by email - rather than phone ?

    It's highly unlikely this will happen because DWP theirself do not do assessments. I can't imagine how exactly an assessment would work through email.
    Face to face assessments started back quite a few months ago so if an assessment is needed then it will be a face to face if a telephone assessment can't be done.
  • Wibbles
    Wibbles Community member Posts: 2,083 Trailblazing
    poppy123456 said:
    Wibbles said:

    Will they try to carry out an assessment by email - rather than phone ?

    It's highly unlikely this will happen because DWP theirself do not do assessments. I can't imagine how exactly an assessment would work through email.
    Face to face assessments started back quite a few months ago so if an assessment is needed then it will be a face to face if a telephone assessment can't be done.

    Good - that is what I was after - hopefully in my own home - if they need to see me ?
  • poppy123456
    poppy123456 Community member Posts: 59,824 Championing
    Home assessments haven't started back yet. Whether this will be the case by the time you have your assessment is anyone's guess.
  • Wibbles
    Wibbles Community member Posts: 2,083 Trailblazing
    I do have a good reason for needing a home assessment
    ie) peeing for England (I am unable to make it 30miles to my nearest centre) 
  • MarkM88
    MarkM88 Community member Posts: 3,121 Connected
    If home assessments are not operational again though at the time of your assessment then it wouldn’t be possible. 
  • poppy123456
    poppy123456 Community member Posts: 59,824 Championing
    Wibbles said:
    I do have a good reason for needing a home assessment
    ie) peeing for England (I am unable to make it 30miles to my nearest centre) 

    If home assessments aren't back on by the time yours is needed then nothing will help you get one.
  • Wibbles
    Wibbles Community member Posts: 2,083 Trailblazing
    https://forum.scope.org.uk/discussion/comment/489932#Comment_489932

    So how will they assess me ?

    I have been told that they will only correspond with me by email/txt - so this is going to be an interesting few months

  • poppy123456
    poppy123456 Community member Posts: 59,824 Championing
    edited March 2022
    https://forum.scope.org.uk/discussion/comment/491738#Comment_491738

    Most people have assessments, which are either face to face at an assessment centre, by telephone or video call. Home assessments haven't started back up yet. An assessment can't be completed by email, that would be a little ridiculous.

    I'm sorry but when claiming these benefits you need to go through the same process as everyone else. If an assessment is needed and you fail to attend then you could be refused PIP. If this happens your DLA will end.

  • Wibbles
    Wibbles Community member Posts: 2,083 Trailblazing

    Sorry but since I am unable to speak on the phone , I requested reasonable adjustments - which they have agreed and MUST offer now

  • poppy123456
    poppy123456 Community member Posts: 59,824 Championing
    https://forum.scope.org.uk/discussion/comment/491821#Comment_491821

    Yes, so if an assessment is needed then you would need to attend one of their assessment centres. An assessment will not take place by email, that's a fact. You requested RA's with DWP and they don't deal with assessments so be aware of that.

  • Wibbles
    Wibbles Community member Posts: 2,083 Trailblazing
    poppy123456 said:

    Yes, so if an assessment is needed then you would need to attend one of their assessment centres. An assessment will not take place by email, that's a fact. You requested RA's with DWP and they don't deal with assessments so be aware of that.


    But I have also made clear in my application form - that SHOULD an assessment be necessary - my BPH means that I struggle to leave the home - and could not even consider travelling the hour + to the nearest assessment centre and that I would need a home assessment - Touché
    And they must offer RA - believe it or not - it's the LAW !
  • poppy123456
    poppy123456 Community member Posts: 59,824 Championing
    If home assessments haven't started back up by the time your assessment is needed then i'm sorry but it just won't happen.
    The simple answer is if you refuse to attend any assessment then your PIP could be refused. Anyway, i've given all the advice that's needed so i won't comment any further.
  • Wibbles
    Wibbles Community member Posts: 2,083 Trailblazing
    poppy123456 said:
    If home assessments haven't started back up by the time your assessment is needed then i'm sorry but it just won't happen.
    The simple answer is if you refuse to attend any assessment then your PIP could be refused. Anyway, i've given all the advice that's needed so i won't comment any further.

    OK lets hope that they see sense and don't require any assessment then
    Because if they do - I will take matters to the ECHR if necessary
  • Wibbles
    Wibbles Community member Posts: 2,083 Trailblazing
    edited March 2022
    I still don't have the KAFO - I had a second fitting last week - and have a physio appointment in 3 weeks time !
    It did allow me to walk a short distance pain free - but not climb stairs - so going to the toilet is still going to involve hands and knees
    Also the KAFO doesn't improve my communicating ability
    It's not the distance to the assessment that is the problem (I do drive anyway) it is my peeing problem!! I generally can't go more than an hour without a pee.... 
  • poppy123456
    poppy123456 Community member Posts: 59,824 Championing
    Teddybear12 said:
    I am sure we have been through all of this before, have you previously posted under a different user name ? Same with your post on Rights for Medical reports. Both seem very familiar.

    My thoughts exactly.

  • Wibbles
    Wibbles Community member Posts: 2,083 Trailblazing
    poppy123456 said:
    Teddybear12 said:
    I am sure we have been through all of this before, have you previously posted under a different user name ? Same with your post on Rights for Medical reports. Both seem very familiar.

    My thoughts exactly.

    Since you appear unable to Ignore me - I will Ignore you
    Goodbye 

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