Happy with my PIP decision and timings

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Comments

  • janer1967
    janer1967 Online Community Member Posts: 21,922 Championing
    I agree with poppy and sue I have never chased up any part of my claims it won't make it any quicker to get a decision all it does is cause more stress constantly thinking about it and it ties up the phone lines no wonder it takes so long to get through 

    Also as its a call centre the info they give isn't always accurate you can rung up more than once about same query and get a different answer every time 

    I know it's hard waiting but personally I think chasing all the time is not the best option 
  • poppy123456
    poppy123456 Online Community Member Posts: 64,458 Championing
    danho811 said:
    It's annoying tbh I rang back like they told me to they saying they didn't receive the report until the 13 so 3 weeks from then tell you different things all the time so poppy123456 you are right in that respect they tell you what you want to hear he said I'm on day 11 and should hear over next few days yesterday it was 24 hours I give up its causing way to much stress and anxiety on my behalf if I get it I get it I can't be bothered with the extra stress tbh also yesterday he said two weeks for a descsion now they saying 3 from day they get report mixed messages ridiculous 

    I've no idea where they get 2 or 3 weeks from, sometimes a decision is made within the time but not always. The timescale at the moment is more like up to 12 weeks, sometimes longer. Backlogs are just part of the reason a decision can be delayed. Comparing someone else to yourself as far as timescales go is also not helpful. It all adds to the needless extra stress.
  • shellbell20
    shellbell20 Online Community Member Posts: 260 Empowering
    poppy123456 said:
    shellbell20 said:
    danho811 said:
    Do they always tell you your payment dates and amounts if you  have been awarded on the automated line 
    I wasn't aware there was an automated line, what is it for,?
    It’s the PIP helpline. One of the options tells you if you have a PIP payment coming up but it’s not always correct.  I tried the line today to ask for my report, however got to option 6 and it was very weird the line went kind of blank and I said hello and heard my voice echoing back on me, so I gave up. Will try again later this week.
  • Laura442
    Laura442 Online Community Member Posts: 58 Contributor
    poppy123456 said:
    shellbell20 said:
    danho811 said:
    Do they always tell you your payment dates and amounts if you  have been awarded on the automated line 
    I wasn't aware there was an automated line, what is it for,?
    It’s the PIP helpline. One of the options tells you if you have a PIP payment coming up but it’s not always correct.
    Hi <3 what number option is that please? x
  • poppy123456
    poppy123456 Online Community Member Posts: 64,458 Championing
    Laura442 said:
    poppy123456 said:
    shellbell20 said:
    danho811 said:
    Do they always tell you your payment dates and amounts if you  have been awarded on the automated line 
    I wasn't aware there was an automated line, what is it for,?
    It’s the PIP helpline. One of the options tells you if you have a PIP payment coming up but it’s not always correct.
    Hi <3 what number option is that please? x

    I believe it's option 6.
  • shellbell20
    shellbell20 Online Community Member Posts: 260 Empowering
    poppy123456 said:
    Laura442 said:
    poppy123456 said:
    shellbell20 said:
    danho811 said:
    Do they always tell you your payment dates and amounts if you  have been awarded on the automated line 
    I wasn't aware there was an automated line, what is it for,?
    It’s the PIP helpline. One of the options tells you if you have a PIP payment coming up but it’s not always correct.
    Hi <3 what number option is that please? x

    I believe it's option 6.
    I believe that is correct, but it didn't work for me today, just ended up hearing my own voice echoing so gave up on the idea.

  • poppy123456
    poppy123456 Online Community Member Posts: 64,458 Championing
    shellbell20 said:
    poppy123456 said:
    Laura442 said:
    poppy123456 said:
    shellbell20 said:
    danho811 said:
    Do they always tell you your payment dates and amounts if you  have been awarded on the automated line 
    I wasn't aware there was an automated line, what is it for,?
    It’s the PIP helpline. One of the options tells you if you have a PIP payment coming up but it’s not always correct.
    Hi <3 what number option is that please? x

    I believe it's option 6.
    I believe that is correct, but it didn't work for me today, just ended up hearing my own voice echoing so gave up on the idea.

    One of the reasons it wouldn’t work for you would be the decision hasn’t yet been made. 
    I know it’s stressful waiting for a decision but please try to think of something else in the meantime. 

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