For complaints about the HCP then you'll need to have a look on their website for details on how to complain.

Ps. As I didnt record the telephone assessment Ive got no proof is the problem so it's my word against hers. Im feeling very down re it all and desperately need the pip money or I'd not be applying. 

Poppy, yes I agree Id have thought complaints need to be through the assessment providers not dwp. I need some positivity to keep me going each day at the moment as cant take much more stress. Been off ill with physical problems and stress since September but been ill for much longer than that and struggling on in pain. 

Thanks Poppy, it was Independent Assessment Services who did the assessment 

Tori_Scope said:

I realise your assessment will be happening very shortly @silvano, but I just wanted to wish you the best of luck Make sure you take your time with answering the questions, and ask them to repeat anything you didn't understand. Have a drink and snack with you, and ensure your phone is charged (or that you're near a charger if you need one!). Be honest, and try to give examples to evidence what you're saying. 

Let us know how it goes! I hope your diarrhea and migraine ease off later on today.

I received a random call a few weeks ago, for my award review(sent paperwork in Feb 22) out of the blue call.. And having significant Autism as one of my numerous co morbid issues(all the others are physical issues) i found it hard to articulate with the lady, as she asked me about how the autism effects me, and as i have dissociative issues with explaining my feelings...especially on the spot with no advanced prep, i feel i may have let myself down.. I was so concerned over this that i called atos and they apologized but the report had already been sent to PIP for final decision..

That random call was the last time i had to represent myself..They know i have autism and just randomly called me. I dont see how that is appropriate, given my condition..  I had explained all of my symptoms both for Autism and Physical conditions...in lengthy  statements(apparently i sent in 99 documents..lol) . So i dont know, why re asked me about my Autism when i had already sent the report in..plus the other question was "did you go onto the Morphine" and "do you drive an automatic car"

Got a nagging feeling i may be misrepresented in the phone call, as i had no preparation and no warning.
Last thing! she asked about the morphine because she wanted to know if its helped my condition(which is a totally justified question) but on record, and all documented...None of my meds make me functional..The aspect they assist in is to not end it all...and to have moments of lesser pain etc...so down from a 90-100% to a fluctuation to 75%/..... pockets of lesser pain.. This doesnt make me flow through a day unimpeded...and thats what i think she thought...that you take the Morphine or Riboxcin 750 and youre all well again.,..   

I replied to your comment because of the suggestion to  "Make sure you take your time with answering the questions, and ask them to repeat anything you didn't understand" end quote...But i had no chance of doing this as i had no letters no text messages saying when i would be called.. and wasnt even told it was an official interview..

I've joined the Pip Esa Support Group on Facebook tonight. Thought others might find it helpful too. 

Oh heck, thank you for the warning. What was the matter to make it shocking? My membership is pending so I haven't been able to read posts yet. I will see what its like once Im accepted, can remove myself/leave the group if dreadful