Telephone Assessment - Request for Call to be on Landline

CMB2
CMB2 Online Community Member Posts: 5 Listener
in Start here and say hello!

Hi, I suffer from severe anxiety and agoraphobia and next week have a universal credit telephone assessment. On my UC50 form, I provided my landline number as the contact number, however, the telephone appointment was scheduled with my mobile which is used for my UC work coach calls. My mobile phone occasionally drops calls and I obviously don't want this happening during the assessment.

I would like to send an email to the health assessment centre to request that they use my landline (the number I provided on the UC50 form) but am worried that they may use my concerns about my mobile phone as an excuse to force me to go for an in-person assessment. Do you think this is a possibility or just my anxiety?! (No one seems to use landlines these days and it was made clear to me that my work coach calls must be on my mobile.)

I just really would prefer that the assessment is on my landline for sound clarity and peace of mind. Should I email the assessment centre with a request for them to use my landline or keep quiet and hope for the best with my mobile?

Comments

  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    I don’t think it really matters which number they ring. You can either ring them to request it or email them. 
  • Alex_Alumni
    Alex_Alumni Scope alumni Posts: 7,538 Championing
    Let us know how you get on @CMB2 and I hope you found the above reply helpful :) 

    Please feel free to start a new discussion or have a browse of the forum whenever you are ready.  

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    Alex

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