lcwra help. Has anyone else had to wait 6 months before they get their payment?

2

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  • natdb
    natdb Online Community Member Posts: 30 Listener
    Thankyou shellbell20 I hope so, I might raise a concern on Monday, I feel like they just ignore you and it really doesn't help my anxiety either X appreciate you listening xx ❤️
  • natdb
    natdb Online Community Member Posts: 30 Listener
    L_Volunteer said:
    I can hear your frustration @natdb. Hopefully, you will hear from someone soon.

    In the meantime, is there anything that we could do that would make this feel more manageable for you?

    We are all here for you if we can do anything to support you, even if that is just providing a listening ear  :)

  • natdb
    natdb Online Community Member Posts: 30 Listener
    Thankyou 💞
  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,922 Championing
    You are welcome @natdb. How are you feeling at the moment?  :)
  • natdb
    natdb Online Community Member Posts: 30 Listener
    poppy123456 said:
    If you haven't already then request the MR on the decision not to start your LCWRA element from the 4th AP. You can also contact your local MP. Give them all the information, including the date you reported your health condition and the dates of your assessment periods. More of than not, this does get them shifted. https://www.parliament.uk/about/contacting/mp/


    AwwThankyou 💞
  • natdb
    natdb Online Community Member Posts: 30 Listener
    poppy123456 said:
    If you haven't already then request the MR on the decision not to start your LCWRA element from the 4th AP. You can also contact your local MP. Give them all the information, including the date you reported your health condition and the dates of your assessment periods. More of than not, this does get them shifted. https://www.parliament.uk/about/contacting/mp/


    Thanks poppy I will do that, but how do I do it? I keep leaving messages in my UC journal but they ignore them x
  • shellbell20
    shellbell20 Online Community Member Posts: 260 Empowering
    natdb said:
    poppy123456 said:
    If you haven't already then request the MR on the decision not to start your LCWRA element from the 4th AP. You can also contact your local MP. Give them all the information, including the date you reported your health condition and the dates of your assessment periods. More of than not, this does get them shifted. https://www.parliament.uk/about/contacting/mp/


    Thanks poppy I will do that, but how do I do it? I keep leaving messages in my UC journal but they ignore them x
    If you want to make a complaint then follow this link and you will find a form where it says start https://makeacomplaint.dwp.gov.uk/  If you want to discuss it with your MP then find out who is the MP for your area and it should give you an email address. Personally and reading your circumstances I would complain first and if nothing changes then I would contact my MP. It's a personal decision though. 
  • natdb
    natdb Online Community Member Posts: 30 Listener
    Thanks shellbell20 I will do that today x
  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,922 Championing
    How did it go for you @natdb? We are here for you if you would like to talk this through further with us or if we can do anything to support you further. Please don't hesitate to reach out to us if we can help  :)
  • natdb
    natdb Online Community Member Posts: 30 Listener
    Hi I still haven't heard from UC they never reply to my journal messages, but I've put in a complaint to DWP as shellbell20 and poppy suggested, I will let you know when I hear anything, it's extremely frustrating x 😭
  • poppy123456
    poppy123456 Online Community Member Posts: 64,456 Championing
    edited September 2022
    Have you requested the MR yet? If you haven't then you need to do that to get the ball rolling. The MR decision can take up to 12 weeks, sometimes longer so the sooner you start that the better.
  • shellbell20
    shellbell20 Online Community Member Posts: 260 Empowering
    natdb said:
    Hi I still haven't heard from UC they never reply to my journal messages, but I've put in a complaint to DWP as shellbell20 and poppy suggested, I will let you know when I hear anything, it's extremely frustrating x 😭
    They are pretty quick with complaints. You should hear from someone in the next couple of days.
  • natdb
    natdb Online Community Member Posts: 30 Listener
    poppy123456 said:
    Have you requested the MR yet? If you haven't then you need to do that to get the ball rolling. The MR decision can take up to 12 weeks, sometimes longer so the sooner you start that the better.
    Yes thanks poppy I said I want a MR x
  • natdb
    natdb Online Community Member Posts: 30 Listener
    shellbell20 said:
    natdb said:
    Hi I still haven't heard from UC they never reply to my journal messages, but I've put in a complaint to DWP as shellbell20 and poppy suggested, I will let you know when I hear anything, it's extremely frustrating x 😭
    They are pretty quick with complaints. You should hear from someone in the next couple of days.

  • natdb
    natdb Online Community Member Posts: 30 Listener
    natdb said:
    shellbell20 said:
    natdb said:
    Hi I still haven't heard from UC they never reply to my journal messages, but I've put in a complaint to DWP as shellbell20 and poppy suggested, I will let you know when I hear anything, it's extremely frustrating x 😭
    They are pretty quick with complaints. You should hear from someone in the next couple of days.


  • natdb
    natdb Online Community Member Posts: 30 Listener
    shellbell20 said:
    natdb said:
    Hi I still haven't heard from UC they never reply to my journal messages, but I've put in a complaint to DWP as shellbell20 and poppy suggested, I will let you know when I hear anything, it's extremely frustrating x 😭
    They are pretty quick with complaints. You should hear from someone in the next couple of days.
    Thanks shellbell20 I hope so X 😭
  • janer1967
    janer1967 Online Community Member Posts: 21,922 Championing
    Just a tip if you haven't already when you put message on your journal are you flagging it as payment query as this should normally mean a decision maker or your case manager sees it 

    I know it's  hard to contact them but try ringing when they first open and request a call from your case manager 
  • shellbell20
    shellbell20 Online Community Member Posts: 260 Empowering
    janer1967 said:
    Just a tip if you haven't already when you put message on your journal are you flagging it as payment query as this should normally mean a decision maker or your case manager sees it 

    I know it's  hard to contact them but try ringing when they first open and request a call from your case manager 
    That's a great tip!  I hear what you're saying about ringing them when they first open which makes sense and I didn't realise you could ask for your case manager to call which is interesting, however, I think sometimes some people find it hard to make calls or get up first thing in the morning, I know I do with insomnia and anxiety when making phone calls, so the tip about payment query online is great info. 
  • natdb
    natdb Online Community Member Posts: 30 Listener
    janer1967 said:
    Just a tip if you haven't already when you put message on your journal are you flagging it as payment query as this should normally mean a decision maker or your case manager sees it 

    I know it's  hard to contact them but try ringing when they first open and request a call from your case manager 
    Thankyou I will do that, and yes I have put it in payment queries x
  • natdb
    natdb Online Community Member Posts: 30 Listener
    Just an update I finally got through to UC through my journal after trying for weeks and they said they've done a MR for me, I also sent a complaint about having to wait 6 months for my first LCWRA payment 3 weeks ago but haven't heard anything yet, it's so frustrating 🤬

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