Decision Maker did renewal call. Why didn't healthcare professional call me first?

Colint4
Colint4 Online Community Member Posts: 11 Listener
edited December 2022 in Benefits and income
Hi, I had renewal telephone call today from dwp decision maker not health professional, told me il Ave a decision in a weeks time, just wondering why healthcare professional not telephone me 1st, thanx

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Comments

  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    edited December 2022
    With reviews the forms usually go to the decision maker first before sending them to the health assessment providers. If a decision can be made without it going to the assessment providers it will be. Sometimes the DM will  ring to ask a few questions before making a decision.
  • calcotti
    calcotti Online Community Member Posts: 10,001 Championing
    edited December 2022
    The DWP can ring unannounced to ask questions if i5 will help them make a decision. If you haven’t had a new assessment DWP are possibly deciding if they can decide your renewal without requiring a further medical assessment.

     (Similarly a health professional may also ring unannounced if they think a brief conversation will avoid the need for a full assessment.)
  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    Duplicate thread here. https://forum.scope.org.uk/discussion/99185/hi-my-name-is-colint4#latest

  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,922 Championing
    Hi @Colint4. Thanks for reaching out to us. What a great question you have asked too.

    I can see @poppy123456 has already responded to your question. Do you feel Poppy's response has answered your question and provided you with the support you were looking for?

    Please don't hesitate to let us know if we can provide any further clarification or support. We are all here for you and listening to you.

    Take care for now and we will look forward to, hopefully, hearing from you again soon  :)
  • Colint4
    Colint4 Online Community Member Posts: 11 Listener
    If my problems avent changed could they take me off enhanced to standard, 
  • Colint4
    Colint4 Online Community Member Posts: 11 Listener
    Hi had 8minute telephone call for pip renewal, is this good and do they let u know by text message, this was last Thursday, said I will have decision within week, thanx 
  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    A decision within 1 week? Decisions can take anywhere from 2-12 weeks after the assessment report is returned to DWP. The length of time the assessment took doesn't mean anything other than they had no other questions to ask.
    I'm not aware of them sending texts with decisions for reviews.
  • calcotti
    calcotti Online Community Member Posts: 10,001 Championing
    Colint4 said:
    If my problems avent changed could they take me off enhanced to standard, 
    Yes. It’s a different Decision Maker and even if they looked at exactly the same information they could reach a different conclusion. However I think it unlikely a DM would reduce your award without having referred you for an assessment.
  • Colint4
    Colint4 Online Community Member Posts: 11 Listener
    Thank you for replying 
  • Colint4
    Colint4 Online Community Member Posts: 11 Listener
    OK thanx poppy
  • calcotti
    calcotti Online Community Member Posts: 10,001 Championing
    edited December 2022
    Colint4 said:
    Hi had 8minute telephone call for pip renewal, ..
    Was that call from an assessment provider to do an assessment or was it from someone at DWP?
  • Colint4
    Colint4 Online Community Member Posts: 11 Listener
    They said it was a descion maker 
  • Colint4
    Colint4 Online Community Member Posts: 11 Listener
    DWP
  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    They do sometimes ring if they have any questions to ask to see if a decision can be made without the need to send your file to the health assessment providers. All you can do now is wait for the decision letter.
  • Colint4
    Colint4 Online Community Member Posts: 11 Listener
    Hi woodbine, I put my renewal form in May, just had fone call last Thursday, my dad smoked woodbines made me chuckle ur name 
  • Colint4
    Colint4 Online Community Member Posts: 11 Listener
    Glad urs sorted, I wonder why they didn't tell me mine would stay at it is, 
  • Colint4
    Colint4 Online Community Member Posts: 11 Listener
    No, I never asked,, thanx for ur replies, 
  • Cher_Alumni
    Cher_Alumni Scope alumni Posts: 5,714 Championing
    @Colint4 Hello there! How are you keeping?

    Just to let you know I've deleted a duplicate post and merged all your threads into one to help our other members keep track and respond to you  :) 

    I'm really glad you found our community and hope the replies you've received have helped you better understand the PIP process. We all have our fingers crossed for you a positive outcome - please keep us posted on how you get on.

    Take care and good luck.
  • Colint4
    Colint4 Online Community Member Posts: 11 Listener
    Thanx  everyone got letter this morning, my pip has been renewed, thanx everyone

  • Hannah_Alumni
    Hannah_Alumni Scope alumni Posts: 7,866 Championing
    That's brilliant news @Colint4 :)

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