Dealing with HMRC as a non speaker

Wibbles · January 2023

Has anyone managed to sucessfully resolve a NI credits problem with HMRC using Webchat ?

According to their extremely unhelpful website :

"The Extra Support Team can only help you if you have a question about:

PAYE
Self Assessment"

I was wondering how I was supposed to find an answer to a question concerning how I pay HMRC for missing NI - When I don't have a bill and hence NO reference number ?

I am unable to send them a cheque because I have no reference number and feel that if I used the royal mail - it would either get lost or would never arrive

There must be a way of paying online - with no reference number

Hannah_Alumni · February 2023

Hello @Wibbles

Were you able to find a solution to this? Have they got an email address you can contact directly? or do they only offer the webchat?

Wibbles · February 2023

Hannah_Scope said:

Hello @Wibbles

Were you able to find a solution to this? Have they got an email address you can contact directly? or do they only offer the webchat?

They only offer webchat
No email is available

rebel11 · February 2023

Have you tried 'social media' Twitter etc? There Twitter states the following 'We can help with general queries about HMRC products & services. Monday to Friday 8am - 8pm and Saturday 8am - 4pm. No personal info please.

Wibbles · February 2023

rebel11 said:

Have you tried 'social media' Twitter etc? There Twitter states the following 'We can help with general queries about HMRC products & services. Monday to Friday 8am - 8pm and Saturday 8am - 4pm. No personal info please.

Thanks - Yes "general" advice - I am looking for specific advice re missing NI credits !

They don't even allow me to quote my NI number

I did try "CHAT" a few weeks ago and was given incorrect info regarding a link that I was supposed to use - and that simply took me to a webpage telling me that I had to pay... no actual solution

It is simple to pay class 2 contributions (Self employed) on line

but NOT class 3 - which I need

rebel11 · February 2023

Wibbles said:

rebel11 said:

Have you tried 'social media' Twitter etc? There Twitter states the following 'We can help with general queries about HMRC products & services. Monday to Friday 8am - 8pm and Saturday 8am - 4pm. No personal info please.

Thanks - Yes "general" advice - I am looking for specific advice re missing NI credits !
They don't even allow me to quote my NI number
I did try "CHAT" a few weeks ago and was given incorrect info regarding a link that I was supposed to use - and that simply took me to a webpage telling me that I had to pay... no actual solution
It is simple to pay class 2 contributions (Self employed) on line
but NOT class 3 - which I need

Write to them, get Proof of Postage. (If it's the wrong department, they will pass it on).

https://www.gov.uk/government/organisations/hm-revenue-customs/contact/national-insurance-enquiries-for-non-uk-residents

Dealing with HMRC as a non speaker

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