Hi, my name is Sugarbear173! Anyone else having difficulties with a Disabled Persons Railcard

Sugarbear173
Sugarbear173 Community Member Posts: 2 Listener
edited March 2023 in Transport and travel
Is Anyone else having difficulties trying to renew or apply for a Disabled Persons Railcard. Keep getting an "error 500 Oops message - we are trying to fix the problem" whether I use a Computer or an up to date version of the Railcard APP

Comments

  • Hannah_Alumni
    Hannah_Alumni Scope alumni Posts: 7,863 Championing
    Hello @Sugarbear173

    Welcome to the community! :)

    It sounds like the website may be having some work done to it. Can I ask, is this the website that you were trying to access? 
  • thesco
    thesco Scope Member Posts: 2 Listener
    Yep- this isn't just a disabled person's railcard thing either. The whole website is giving that error code, no matter the railcard. I got this advice: "To speed up the process, you can email us your photo first to 'railcardhelp@nationalrail.co.uk', and then call us with the 8-digit case reference number you'll receive in response." and also that you can call them to do it instead
  • Sugarbear173
    Sugarbear173 Community Member Posts: 2 Listener
    Yes, the website that I have been trying is correct, and I have been receiving the same message for over 4 weeks now, so I'm afraid the workon their website is taking a very long time!

    Thanks for the email "help links." I will try these out.

    Take care.

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