Disappointed-Consultation office closed

JulieBlake
JulieBlake Online Community Member Posts: 15 Listener
in PIP, DLA, ADP & AA
Hello Everyone,

So today, I struggled to get to the consultation centre. When i got there the office was closed and a message outside cited a number that one can telephone. I have to now wait another 2 weeks to have the consultation, now by telephone!

Comments

  • bg844
    bg844 Online Community Member Posts: 3,928 Championing
    That is unacceptable if you didn't get any notice of it being closed even before your appointment on the day, you can complain but at least this time it's by way of telephone.
  • nasturtium
    nasturtium Online Community Member Posts: 390 Empowering
    Just to add to bg844 reply.
    I agree that it is unacceptable for you to go for a face to face assessment then to find that the assessment venue is closed. If you did not have any warning of this then you have grounds to make a written complaint to the Assessment agency which can either be CAPITA or IAS.
    To make a complaint about PIP Assessments for CAPITA https://www.capita-pip.co.uk/en/contact-us#Complaint
    To make a complaint about PIP Assessments for IAS https://www.mypipassessment.co.uk/feedback/ and more information on there Complaints process https://www.mypipassessment.co.uk/feedback/#unhappy-about-your-experience-1552
    If you can put the complaint in writting and get proof of postage free from post office (or send signed for if you can afford it)
    Hope that helps
    Nasturtium
  • Hannah_Alumni
    Hannah_Alumni Scope alumni Posts: 7,863 Championing
    @JulieBlake How awful! I hope you are back home and relaxing! Fingers crossed for your phone consultation! 
  • JulieBlake
    JulieBlake Online Community Member Posts: 15 Listener
    Thank you!

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