I was due a payment today and have not been paid - do you know what could be wrong?

marionh123
marionh123 Online Community Member Posts: 1 Listener
edited July 2017 in Benefits and income
Hi i was just needing some advise, im on esa ive recently been accepted for carers allowance which i dont receive till next month, but i was due a payment today n have bot been payed, do you know what xould be wrong? Thanks

Comments

  • Liam_Alumni
    Liam_Alumni Scope alumni Posts: 1,087 Empowering
    Hi @marionh123,

    Welcome to Scope's online community! It's great to have you here.

    I'm sorry to hear about the difficulties you've been having. Have you contacted the DWP about this?

    I've moved this discussion into our Ask a Benefits Advisor category, where @BenefitsTrainingCo may be able to offer further help and support.
  • Geoark
    Geoark Online Community Member Posts: 1,466 Championing
    Hello @marionh123 and welcome to the community.

    Unfortunately things do occasionally go wrong and payments don't go out when they should. As @LiamO_Dell suggests your first step is to contact the DWP to find out what is going on.
  • steve51
    steve51 Online Community Member Posts: 7,121 Championing
    Hi @marionh123.

    A big welcome to our community.

    Yes you would be better off contacting DWP in the first instance.

    Have you had your payments on this date previously ???

    Please please let me know if I can help you further !!!!

  • BenefitsTrainingCo
    BenefitsTrainingCo Online Community Member Posts: 2,621 Trailblazing
    Hello marionh123. The Carers Allowance helpline number is 0345 608 4321, and they should be able to track what is happening to your claim. Make sure you have your national insurance number to hand, and any claim reference you have been given. You can also get additional advice and support on being a carer from Carers UK - their website is www.carersuk.org. Make sure that you check out any consequences for other benefits now that you have been awarded Carers Allowance - sometimes you may be able to get extra amounts within some means tested benefits if you receive CA, and you always need to notify any agency paying you benefits if your income changes. There is a benefits calculator on this Scope website which you can use to check whether your benefit situation is correct or could be improved. Also, make sure that when your CA is finally paid, that it is backdated to the correct date. I hope this helps!
    Jayne















  • browny1
    browny1 Online Community Member Posts: 1 Listener
    Normally  paid Saturday  but nothing  in today 
  • Jimm_Alumni
    Jimm_Alumni Scope alumni Posts: 5,717 Championing
    hi @browny1, welcome to the community. Hopefully we can help you figure out any issues.

    The best option is to call the DWP Carer's Unit on 0800 731 0297. However, that line is only open Mon-Fri.

    In the mean-time we could try to help figure out what might be a possible issue. Have you reported any change of circumstances lately?
  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    browny1 said:
    Normally  paid Saturday  but nothing  in today 

    This is a thread from 2017 that you've posted on. Carers allowance is normally paid on a Monday. If you usually receive it on a Saturday it's because your bank allows you access to the funds on a Saturday. If you haven't received payment on MOnday then you will need to ring them because they are the only ones that can tell you what's happened.

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