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Booking hotel rooms

Richard_ScopeRichard_Scope Posts: 2,763

Scope community team
edited August 2016 in Parents, carers and disabled parents
Does anyone else have the issue with hotel companies? Where you cannot book a family room because they are not accessible. So you book a disabled access room and they quibble about putting in a camp bed for your child? This has become an issue since our daughter has got older.
Scope
Specialist Information Officer - Cerebral Palsy

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Replies

  • Blue FrogBlue Frog Member Posts: 373 Pioneering
    Yes it really annoys me too. There seems to be a basic assumption that disabled people don't have children, or that there are no wheelchair using  children!

    Premier Inn are absolutely appalling - you have to book online to get the best rates but their site will not allow you to book an accessible room and have a child in it!!!! 
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  • ajchmajchm Member Posts: 8 Connected
    Yes, though in our case its not allowing a family room because over 12 (not physically disabled). Thomas Cook refused saying we had to book a different more expensive apartment, we then booked independently and lied about ages (they never check kids passports at check in). We did accidentally get a adapted room perfect for you at holiday inn in Madrid - 2 bedroom suite fully accessible.
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  • Geo08Geo08 Member Posts: 49 Courageous
    Hotels are a minefield! I recall booking a premier inn which claimed 'universal accessibility' however room number 1 was just a stamdard family room. Room 2 was an 'adapted' room which had a bath in it.

    In addition, the breakfast area was so cramped you couldn't get a wheelchair through.

    Plus if you ever want to ring them it costs around 13p a minute and the may not answer.

    In sum I think it depends on your needs. I know people who depend on track hoists have even more fun and games trying to sort that out!
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