Who else to contact?

amy1188
amy1188 Community member Posts: 30 Connected

I have been trying to change my phone number for the past 3 months. I can’t log in to my journal because I need the security code which goes to my old number. I have contacted the helpline who have said it is the job centre who will need to do it. They have repeatedly left messages which the job centre are acknowledging but no one is getting back to me. I asked for a phone call rather than a face to face appointment which they have said is fine to request due to my health conditions but for three months no one is getting back to me. Not even to book a face to face appointment. I tried contacted my MP but no response. I am just not sure what else to do now. All I want to do is change my phone number.

Comments

  • Nightcity
    Nightcity Community member Posts: 106 Empowering

    Do you still have access to the sim card with the old number?

  • Jimm_Scope
    Jimm_Scope Posts: 4,363 Online Community Specialist

    I feel like not having access to your journal is pretty serious, is there any other way they can send the code at all? Such as email or an authenticator until you can get your number changed?

  • amy1188
    amy1188 Community member Posts: 30 Connected

    no I don’t unfortunately. I didn’t even think to hold on to it but I will in future.