LBBD Council

@Thunderbird

Thunderbird, you should submit a formal written complaint to LBBD, clearly identifying it as such. It is crucial that the council recognises this as a formal complaint and not just another piece of written communication about the problems you are encountering; they need to address your concerns properly. Simply sending one-off complaints or informal letters is not the same as lodging a formal complaint. Your formal complaint must be detailed and structured, thoroughly outlining all the issues you are facing. Be sure to include all relevant evidence, such as correspondence, payment records, and documentation of financial losses.

If LBBD does not provide a satisfactory response within the standard 12-week period, or if their response does not adequately address your concerns, you then escalate the matter to the Local Government and Social Care Ombudsman.

Additionally, I recommend formally contesting your property's current Council Tax banding by challenging it with the Valuation Office Agency (VOA). Request a reassessment to confirm that your property is in the correct band. If successful, this reassessment could potentially reduce your Council Tax liability, possibly with retrospective effect. Please be aware that the VOA can alter your council tax band, which may result in one of three outcomes: your band could be lowered, remain the same, or be increased.

Finally, seek independent legal advice to evaluate the possibility of claiming compensation for any financial losses and distress you have experienced. This will involve your solicitor conducting a thorough assessment of your case to determine whether pursuing a claim against the relevant parties is viable.

Thank you for informing us that you have already escalated your complaint, engaged the Ombudsman, and requested a reassessment of your property by the VOA. It is perplexing that the council has continued to issue additional summonses despite these actions. This suggests that the situation may be complex and could involve legal nuances that warrant careful consideration.

It is important to approach this matter with caution. Given that this forum is not equipped to provide a thorough review of your documentation, it is impossible for anyone to offer accurate advice or evaluate your case here.

Proceeding to court is a significant step. Even if you believe the council is at fault, it is crucial to have your case evaluated by a qualified professional. Legal disputes, especially those concerning council tax, can be intricate and outcomes are not always straightforward.

Consulting with a solicitor will ensure that your case is comprehensively examined and that you receive tailored guidance specific to your situation. Your case requires a detailed review of all pertinent documents and facts. I wish you and your wife all the best.