My form of communication

charlie79
charlie79 Community Member Posts: 355 Empowering
in Mental health and wellbeing

As I am aware people have the right to there form of communication in . I communicate through email as i find it difficult to retain information and with severe trust issues know this is a safe way but alaso any email is a legal document.

I struggle as well as I need support with communication so rely on cmht as i dont have any family or friends. I am unable to pick up the phone r make calls due to fear and severe trust issues. Also I self harm to ease the pain reliving events with PTSD.

This is a issue Im working on with my care coordinator which structured rehabilitation with there support starts soon

I have always communicated with care coordinators and peer support by email address as get a visit which is limited and housebound with agrophobia and rely on them immensely to be able to live independently.

Take me while to process information from each visit, and reclolate. and ask questions. Also i get immense stress rashes. so email when arises as its to do with my mental health and anxiety.

I have been allocated a new care coordinator but have asked for her email address but she hasn't responded to phone message. Has she a right to withhold it.

I am not violent I don't think I'm Jesus Christ or have any delusions m married to Elvis Presley or a danger to society or anything . Just someone recovering from a traumatic event.

Please scope warriors any advise

Comments

  • charlie79
    charlie79 Community Member Posts: 355 Empowering

    THey want me to downl9ad a Microsoft app i am nor comfy with this. And does it offer the same protection ad Microsoft app

  • charlie79
    charlie79 Community Member Posts: 355 Empowering

    Sorry meant does it offer came protection as email

  • OverlyAnxious
    OverlyAnxious Community Member Posts: 6,488 Championing

    There are lots of Microsoft apps. Do you know which one it is specifically?

    I've been refused email communication many times over the years from many different places. Some tell me it's for my own security (emails can be hacked quite easily) and others tell me they don't use email so it's not considered a 'reasonable' adjustment. In your case, as previous CC's have used email, hopefully they will continue with some form of text based communication, even if it is through an app.

  • charlie79
    charlie79 Community Member Posts: 355 Empowering

    I Know emails can be hacked but I use emails as I had a major incident with one support person on another service in the past. I print off every email sent as part of my diary as evidence fir health and benefits. Being a legal document means its a directive so 8f hacked more of a legal problem direct . As all cmht services are alliances and charity run directly with hospital its policies and procedures.

    Also evidence they can't deny if try to dispute with compliance and say im not communicating something I know is often done with these services.

    The malpractice and negligence with support worker in past was reported by the manager not myself. But my defense and proof of the support worker negligence was evidence with past event .

    Especially when your mental health is in a state

  • egister
    egister Posts: 1,102 Pioneering

    Files signed with an electronic signature, which may also be the content of an email, can be considered safe as their content and authorship remain unchanged.

  • charlie79
    charlie79 Community Member Posts: 355 Empowering

    PRoblem is she is denying me her email adress my care coordinator and saying i was never previously in secondary care when I have a discharge letter for this from the consultant ad refuses to see evidence. Even though they are hospital letters and emails from the hospital cpn whom I communicated with

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