No ESA payment. no warning its stopped

gf123456
gf123456 Community member Posts: 4 Listener
edited October 15 in Employment and Support Allowance (ESA)

I have been on ESA for years and I have not received my regular payment. No letter. On saturday I received a Text saying someone would call me in 3 hours with a update but I had no contact or previous letters. I thought it was a mistake. They are closed now and i am so anxious I feel ill over it. What might be the reason this happens with no warning?

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  • poppy123456
    poppy123456 Community member Posts: 61,411 Championing

    I can only guess what the reason maybe. I'm afraid you will need to ring them when they open tomorrow morning at 8am.

    Telephone: 0800 169 0310 

    Textphone: 0800 169 0314 

  • gf123456
    gf123456 Community member Posts: 4 Listener
    https://forum.scope.org.uk/discussion/comment/923313#Comment_923313

    thankyou, its so random, especially with no letter or phone call. just that text, but no call. Talk about leaving someone in the dark, especially with no money now. no warning. 😥

  • gf123456
    gf123456 Community member Posts: 4 Listener
    https://forum.scope.org.uk/discussion/124029/no-esa-payment-no-warning-its-stopped

    i did have to submit my pip renewal form which i did like 10 days ago, i wonder if that effected it?

  • poppy123456
    poppy123456 Community member Posts: 61,411 Championing

    Does your ESA include the Severe disability Premium? If so then if they didn't receive your PIP form back on time then your PIP could be suspended and this would affect the SDP, which can suspend your ESA payment.

  • gf123456
    gf123456 Community member Posts: 4 Listener

    @poppy123456 finally got through to esa. After being hung up on the fist time after an hour. It was an upload. They wanted to check my address. That was all. So annoying they never send any notification. It's so worrying. I hate talking on the phone too. At least it's sorted now. Thankyou for your help.

  • Rachel_Scope
    Rachel_Scope Posts: 1,592 Online Community Team

    That's a relief @gf123456. They do like to scare us don't they!? Hope you're having a relaxing day now 😊

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