PIP capita telephone assessment . Help needed .

aliuk96 · June 6

hi all

Today (6/6/2024) is my pip telephone assessment by capita . they are calling me this afternoon .
I’m literally having a panic attacks and the time tick down to my telephone assessment .
do any know what they may ask …

I’m so scary and worry that I may lose my pip and I can’t afford to .

I suffer from very bad anxiety and depression and this is really making so anxious I’m unsure what to do .

Please help ??????

poppy123456 · June 6

In sorry this is causing so much anxiety for you. You’re not alone with feeling this way because the majority of people think the same.

I can’t tell you what questions they will ask because that depends on how your conditions affect you. Try not to answer the questions with just a yes or no and try to give as much detail as possible.

Do you have someone that can be with you during the call?

The assessment can last anything from 20 to 120 minutes. If you don’t understand or hear what they said then ask them to repeat it.

Once the assessment is complete the report will be written and returned and a decision can take up to 12 weeks. Good luck.

Rosie_Scope · June 6

Hi @aliuk96, sorry you're feeling so stressed out by your assessment. Has your phone call happened yet or are you still waiting?

As Poppy says, it's not easy to know what questions you'll be asked as it's quite personal to each case, but just take it nice and easy and try to give as much detail as you can. Good luck, I hope it goes (or has gone) okay! Keep us updated 😊

aliuk96 · June 6

just finished my telephone assessment . He was so horrible he didn’t even give a dam that I was very close to having a panic attack during the assessment . Also when I got to the end of the assessment he had the nerve to said are you going to phone you mum after this … I’m. Not sure what my mum has to do with him and the assessment . That my mum he’s talking about . Oh my days am i even more anxious then I was before they called

poppy123456 · June 6

I’m sorry it was very stressful for you. I wouldn’t look into the comment too much about your mum, he was just asking if you were ringing your mum. I would say it was just small talk.
Hopefully you won’t be waiting too long for a decision.

Rosie_Scope · June 6

I'm sorry to hear it was so tough @aliuk96 and that you didn't feel like your assessor was understanding. But well done for getting through it. Take it really easy today and be kind to yourself. Fingers crossed you get your decision quickly, keep us posted!

Donald1971 · October 22

Reading the a above is making me feel and think if Inreally want to do this to myself on thursday . I have my pip assessment via a phone call with Capita I believe at 09:30am. I dont really know what to espect, but all i can do is tell them the truth n how my condition ie OSA effecting my life. Ive had 3 diffrent mask my machine settings ammended n still sleep is between 3-4 hrs. Sleep for me is everything really. And I work too. So hopefully the assessment can happen quickly. My son will be with me in case a struggle with my mood swings having to explain my life to a person who is not intrested on the other side of the phone line….

luvpink · October 23

https://forum.scope.org.uk/discussion/comment/928126#Comment_928126

Hi Donald1971

Just do the best you can, its all you can do on the day.

Some assessor's are actually very nice compassionate people.

I have had good ones and poor ones but I never gave up trying to get what I am entitled to.

Its not always easy but not much in life is when you are living with health issues and disability.

Best of luck for tomorrow.

Let us know how you get on.

Donald1971 · October 24

had tje assessment today 72 mins long, she was a registered nurse! Was like an interogation basicaly and i am a strong character. Was asked about my job, which the form never asked me about- confused really but its what it is really will have to wait 8 weeks for a response now

PIP capita telephone assessment . Help needed .

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