UC telephone system

rajberi
rajberi Online Community Member Posts: 2 Listener
edited December 12 in Universal Credit (UC)

A friend is on the UC telephone system. She wants a rental property but needs to prove to the landlord that her tenancy agreement has been given to UC and correct housing claimed.

How can she do that?

Comments

  • Morgan_Scope
    Morgan_Scope Posts: 561 Scope Online Community Coordinator

    Good morning @rajberi. She can ask UC to send her a print out of her UC statement, this will show the housing element.

  • poppy123456
    poppy123456 Online Community Member Posts: 62,453 Championing
    https://forum.scope.org.uk/discussion/comment/946088#Comment_946088

    I don't think the statement will help here because housing element will not be paid until you move into the property.

    https://forum.scope.org.uk/discussion/126025/uc-telephone-system

    This sounds odd because once you have the tenancy agreement you would have signed for it by that stage and once this is done they become the tenant of the property.

  • rajberi
    rajberi Online Community Member Posts: 2 Listener

    At this stage it's just proof for the landlord that the tenancy agreement he will give her has been handed into UC/jobcentre after she moves in. And that she hasn't forgotten or as the landlord says "binned it"

  • Emilee
    Emilee Online Community Member Posts: 235 Empowering

    A journal and case history exists even for telephone claimants; however, they do not have their own account to access it. The request from the landlord is unusual and may not even be legal. However, your friend should be able to request a printed copy to be posted to them, of any changes or information reported to their UC account.

    This request would be unusual and is likely to be handled in a manner similar to a Subject Access Request (SAR), meaning it may take some time to process. It is probable that a statement would be produced before they completed this request, which would include details of the housing element and evidence of the amount claimed.

    However, it is not the landlord's right to make such a request of your friend.

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