Hi, my name is ronnie1!

ronnie1
ronnie1 Online Community Member Posts: 7 Listener
in Start here and say hello!

Hi Folks,wondering if anybody else is as annoyed with 2023 Kia Sportage petrol model re generate filter.got ours on motability last year and warning has came up twice but dealer says its not a problem with car.Will motability swap it for another make?

Comments

  • durhamjaide2001
    durhamjaide2001 Scope Member Posts: 13,809 Championing

    hi welcome to the community I would recommend the coffee lounge for some chat and the games den for some fun

  • ronnie1
    ronnie1 Online Community Member Posts: 7 Listener

    Thank you

    FB_IMG_16377876272240921.jpg
  • durhamjaide2001
    durhamjaide2001 Scope Member Posts: 13,809 Championing

    your welcome

  • Holly_Scope
    Holly_Scope Posts: 2,189 Scope Online Community Coordinator

    Welcome @ronnie1. Loving the dog picture - they're adorable!

    Now, I'm far from a mechanic but after a quick google of "regenerate filter" it definitely seems like a car problem to me! I'd be tempted to contact their customer services department directly and raise this formally (if you've not already).

    Best wishes,

    Holly.

  • ronnie1
    ronnie1 Online Community Member Posts: 7 Listener

    Thanks Holly,

    Due for 1 year service in a week.Said they could put an additive in for £20 (motability car) but I've to pay. If needed they should add for free.

    WWe Will see.

    Regards Ronnie

  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing

    I would say it's unlikely that Motability will allow you to end the lease on this vehicle because something could be wrong.

    I did a quick google, do you do a lot of short journey's? If so then this could be your problem. You are correct that they should not charge you for anything at all.

  • ronnie1
    ronnie1 Online Community Member Posts: 7 Listener

    HI Poppy,

    Yes you right on both counts but kia should not be able to tell me how many miles I must travel. Car not fit for purpose. Will see what dealer has to say this time with a complaint to Arnold Clark head office as receptionist very rude first time it happened.

    Thanks for your input,

    Regards Ronnie

  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing

    They shouldn't be rude to you but advising that short journey's is the cause is fine. I would also put a complaint in with Motability and tell them exactly what's happened and also mentioned you were told there would be a £20 charge.

  • ronnie1
    ronnie1 Online Community Member Posts: 7 Listener

    Motability car

  • ronnie1
    ronnie1 Online Community Member Posts: 7 Listener
    https://forum.scope.org.uk/discussion/comment/966251#Comment_966251
    https://forum.scope.org.uk/discussion/comment/966251#Comment_966251
  • ronnie1
    ronnie1 Online Community Member Posts: 7 Listener

    Done all that, went on to you tube and tried all suggestions.never in all my years driving have I been told I NEED to drive 11,000 miles a year.

  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing

    It's not the amount of miles you do, it's the short stop/start journeys that aren't helping.

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