Hi, my name is Edorrans! How do I change my phone number on Universal Credit?

Edorrans
Edorrans Online Community Member Posts: 1 Listener
edited January 2025 in Universal Credit (UC)

i am trying to change my number on uc and my old sim stoped working i couldn't get any calls or text so i had to change my number and now when i sign into my uc it sends a code to my old number

Comments

  • Rosie_Scope
    Rosie_Scope Posts: 8,300 Scope Online Community Coordinator

    Hi @Edorrans, welcome to the community 😊

    Could you perhaps try to ring Universal Credit and explain the situation? They may be able to get it changed for you so you can access your account again.

    Universal Credit: Contact Universal Credit - GOV.UK

  • Mokitten
    Mokitten Online Community Member Posts: 15 Connected

    Hi @Edorrans, maybe pop a note / query regarding this in your journal. I'm sure they will come back to you with advice on how to update your details.

  • Mokitten
    Mokitten Online Community Member Posts: 15 Connected

    Ah, yes apologies. Definitely give them a call then 0800 328 5644. Good luck x

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