How is your day going?

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Comments

  • luvpink
    luvpink Online Community Member Posts: 1,944 Championing

    Hello everyone.

    I am having a quiet day.

    The sun is shining and no wind here today.

  • Sandy_123
    Sandy_123 Scope Member Posts: 62,888 Championing

    Gone nice here now so I've pegged out, sun's out

  • Amberpearl
    Amberpearl Online Community Member Posts: 2,195 Championing

    ABSOLUTE NIGHTMARE

    UC NEVER RANG I GOT A VOICEMAIL

    I'M IN a right state

    My phone never rang

    Got voicemail

    Said this is Douglas we had an uc review appointment at 230 you didbt answer

    That's because my phone never rang

    So I. Rang alternate uc number. On hold 30 mins to be told they can't transfer my call

    I left a message for Douglas in my journal

    He replied saying do I have another phone

    No I dont

    I adked can. He call me on a different number he says no

    Then I got a message saying failed to attend appointment grr

    I didn't fail I my phone never rang

    I. Trued to call him back but wouldn't let e through

    I. Left me saying I can answer all questions in my journal

    Now what do I do

    Not my fault phone didn't ring

    My phone works

  • Amberpearl
    Amberpearl Online Community Member Posts: 2,195 Championing

    I got rather an abrupt message in my journal from Douglas saying

    If I don't sort out my issues with my phone I will have to supply an alternative phone number or my payments will stop

    Is that his way of telling me I need to buy a cheap mobile phone so he can ring me on a different number?

    I'm. Upset and disgusted

    My phone never rang

    I restarted it trued other numbers it works. Ive not blocked them

    I feel like he thinks I'm a liar

  • SilentBattle
    SilentBattle Online Community Member Posts: 4 Listener

    Hey everyone, I've had a mixed day. Had a few tech problems today, don't we love tech when it has its wobbles lol? Anyway I worry a lot about things going wrong so just been worrying about it, especially as it's only nearly a month old. I also went out for lunch today which was nice - I had a jacket potato with prawns.

  • Albus_Scope
    Albus_Scope Posts: 9,532 Scope Online Community Coordinator

    Oh @Amberpearl that's horrible, I'm so sorry. I know how much that appointment had been stressing you out. The same thing happened to me before, I sat there with my phone on my lap for an hour beforehand and the phone didn't ring, it just went straight to voicemail. I left a note on my journal and they rearranged the appointment for me and that call went through ok.

    Were you using your phone for anything else at the time, like checking emails or browsing the web? I'm wondering if that might've stopped the call coming through somehow?

    Could you ask for another appointment? Or for someone at the job centre to give you a quick courtesy call, just to make sure the calls are coming through? It may have just been a one off glitch.

  • Sandy_123
    Sandy_123 Scope Member Posts: 62,888 Championing

    ,

    @SilentBattle technology can be a pain at times, glad you had a nice day out and lunch.

    @Amberpearl I would ring them and put a message back

  • SilentBattle
    SilentBattle Online Community Member Posts: 4 Listener
    https://forum.scope.org.uk/discussion/comment/988286#Comment_988286

    Thank you. 😀

  • durhamjaide2001
    durhamjaide2001 Scope Member Posts: 13,768 Championing

    good afternoon everyone how is everyone d

  • Catherine21
    Catherine21 Posts: 5,293 Championing
    https://forum.scope.org.uk/discussion/comment/988275#Comment_988275

    I'd put a complaint in it's obvious you'd be watching your phone at all times I would cant threaten you like that state I had my phone in my hand who knows with these job coaches or whatever thier called so sorry for you say they are making you extremely ill

  • Schildpad
    Schildpad Online Community Member Posts: 273 Empowering

    @Amberpearl I think they did not call you. But they use that game to stress people out. I truly believe they are very evil People. I am very sorry. I hope they will call you soon.. but I don't think I would believe them.

  • luvpink
    luvpink Online Community Member Posts: 1,944 Championing

    @SilentBattle

    Hi and a very warm welcome to the community

  • Teigr
    Teigr Online Community Member Posts: 4,929 Championing

    God,what a mess @Amberpearl ;I'd be fuming.

  • Amberpearl
    Amberpearl Online Community Member Posts: 2,195 Championing

    I'm extremely distressed

    He was very rude in the journal

    I felt he didn't believe me

    I. Explained everything

    He's rearranged the appointment for Monday 10 march 11am

    He was so rude if I don't sort out my issues with my phone my payments will stop

    I have to get an alternate phone or fix this one

    I'm. In bits not my fault

    I wasn't checking emails nothing

    I wax sat with my bank statements and phone on lap waiting from. 2pm

    I rang my mobile provider 3 and explained everything

    He removed my voicemail and call barring and he assured me me everyone can get through

    Now I've ano 2 weeks waiting

    I've been. Made to feelike I did it in purpose

    Douglas put failed to attend appointment

    I'm. So upset

  • Amberpearl
    Amberpearl Online Community Member Posts: 2,195 Championing

    Do I have the right to complain

  • Amberpearl
    Amberpearl Online Community Member Posts: 2,195 Championing

    I rang their hotline different number. Could not transfer the call

    He would pass on my messages

  • Amberpearl
    Amberpearl Online Community Member Posts: 2,195 Championing

    Nobody rang me back

    I left 10 messages in my uc journal

  • luvpink
    luvpink Online Community Member Posts: 1,944 Championing
    https://forum.scope.org.uk/discussion/comment/988332#Comment_988332

    yes you do have the right to complain.

  • Amberpearl
    Amberpearl Online Community Member Posts: 2,195 Championing

    In the journal he says he needs to dicuss the bank statements I provided and ask for more evidence

    What evidence? I uploaded 5 months bank statements as requested

    I don't understand

  • Schildpad
    Schildpad Online Community Member Posts: 273 Empowering
    edited February 24

    @Amberpearl I would complain. I am sure they will ask you for February's statement. And probably March when March pass. Please complain if it really goes somewhere. Nobody can tell you benefits will be cut for any tech issues.. I don't believe they called.. I hope it gets sorted and truly he will call you. It happened to me they leave a message and blame you.. it is awful. I dread when they move me to UC.. i am sure they will make my life a misery.

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