Made a mistake on my Universal Credit Review call

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Mackie10
Mackie10 Online Community Member Posts: 9 Listener

I am an appointee for my sister and on a UC review call yesterday we were asked about savings and the breakdown at 11th Feb which was assessment end date and I said £2219 and the breakdown I said was £1010 cash, £450 savings and £759 in current account. The gentleman said do you have an account with the current account figure and I said no and then I said yes we can check it off the statements I provided to you as 11th Feb is on it so I flipped through the statements in front of me and the balance at 11th Feb was £168.41 so I was flustered and corrected the breakdown to £1629, £1010 cash £450 savings and £168.41 current account and said I'm sorry I was wrong. I am still awaiting an Isa document being sent to upload and I have a confirmed savings statement from bank to upload so at end of call I asked the gentleman if all was ok as my sister gets anxious and he said" eh with thee eh with thee, this is an appointment that I need to carry out and when I have completed the review I will pass on to relevant dept that's all I can say just now" I then said ok will you set up to do lists for me to upload the statements when they arrive and he said just keep an eye on your journal. When I came off the phone I discovered the £759 that I had quoted for the current account as part of the savings was actually the bal on the bank statement at the 3rd Feb £759.19 and I had written wrong figure down. I wrote in the jnl as soon as I discovered this explaining this. I still don't have any to do requests or any communication since the review so a bit anxious that my silly mistake has caused issues. I'm going to write in jnl today and ask about the to do action so that I can upload what I now have. Has anyone any advice

Comments

  • OverlyAnxious
    OverlyAnxious Online Community Member Posts: 4,860 Championing

    It shouldn't affect anything as it's well under £6k with or without the error. It might cause some confusion but should be worked out correctly when they see the statements. 🙂

  • Mackie10
    Mackie10 Online Community Member Posts: 9 Listener

    They have the statements already. I just don't want it to turn into a request all statements from start of claim scenario as that's from Oct 2020.

  • Mackie10
    Mackie10 Online Community Member Posts: 9 Listener

    Should I ask on jnl about the to do to be created so I can upload the ISA statement and the savings statement that the bank stamped.

  • OverlyAnxious
    OverlyAnxious Online Community Member Posts: 4,860 Championing

    You can ask but they don't always accept uploads, they may request another Job Centre visit for the remaining statements.

    They don't work weekends so if you do put a note on the journal now it may not be seen until Monday/Tuesday.