Hello
my husband had a renewal form which we filled out and also said no change on it , he had telephone interview and my husband answered all questions that were the same as he put in the form that the telephone person asked him but the person has made the opinion that my husband did not answer as he did. Hes made a mandatory reconsideration just now as he just got letter this afternoon.
I’m not sure if this is normal or not?! I’m just looking for kind replies or reassurance please.