Concert tickets for disabled and carer

andrewkuk

Hi - I'm new here so I hope I have posted this in the correct area.

We are trying to plan a trip to see Taylor Swift at Wembley next year. My daughter is a total Taylor Swift fanatic! I'm disabled and would go on my mobility scooter, taking my crutches for toilet breaks and standing for short periods of time to manage pain.

I'm totally lost as to how we go about getting tickets for the three of us as on the Wembley Stadium site it says call but then it says Ticketmaster is selling the tickets? I have sent supporting documents to both access teams but as yet no response.

We did manage to pre-register but I don't think this will enable us to get accessible tickets.

Is it possible to go with my wife and daughter? Does anyone know the booking process please?

I have had my sixth operation recently and my wife and daughter are my amazing carers. I really want to get to the concert with my wife and daughter. 

Any help would be greatly appreciated.

Many thanks

Andrew

poppy123456

My daughter is a Swiftie too and i'm also looking to get a free carer ticket so her sister can go with her to one of the venues. I see from ticketmaster that not all concerts have this option, only some of them do.

For Wembley you need to send your documents to them and then call the number to book the tickets when they come out. https://help.wembleystadium.com/support/solutions/articles/7000028451

DayDreamBeliever

From what I saw Wembley was dealing with access tickets themselves not ticketmaster. I would give them a call tomorrow and just ask them and ask what date you can call for accessible tickets, how many you can get etc. 

I'm hoping to see her in Liverpool and the stadium there is also dealing with access tickets themselves and you have to call for those tickets around a week and a half before general sale and you can buy a max of 4, however, venues set their own rules so it may be different at Wembley 

andrewkuk

Thank you both for your help. I will try and call them tomorrow.

Regards Andrew

Adrian_Scope

I hope you manage to get the tickets sorted @andrewkuk. Fingers crossed for you!

poppy123456

I applied for this through ticket master yesterday and received a response today agreeing to the carer ticket applying for 2 years. I was given a accessible registration number to use when buying tickets. I applied through them because there's no option to apply through the venue she will be attending.

andrewkuk

I called Wembley today and they told me they had received my proof of accessibility/disability and the only way to purchase tickets is directly through them on 10/07/23. Hope this help.

Alex_Alumni

Thanks for sharing @andrewkuk I hope you've had luck getting tickets

andrewkuk

I hope we get tickets but have to wait until 10/07/23 to try. My daughter is a young carer and I really want to go with her. She definitely deserves a treat as I've been mainly bed bound for over a year but just recovering from operation number 60! Hopefully I will be mobile enough to go on my mobility scooter. My wife and daughter are so amazing. They never complain and look after me on good and bad days.

good luck to anyone else who is trying to get tickets 🎤😀

Alex_Alumni

That's an awful lot of operations @andrewkuk I wish you the best of luck! It would be amazing if you could all go, fingers crossed  

andrewkuk

We got TICKETS! I'm so pleased I can take my wife a daughter who are the worlds best cares and so deserve a great night out! I also have a goal to work towards to be mobile enough to go. One very happy daughter! Good luck everyone else who is trying.

P.S Don't forget to book disabled parking if you get tickets as not that many spaces. 🎤❤️

Hannah_Alumni

That's great news @andrewkuk

My friend managed to get us tickets too! It's going to be an amazing tour, I hope you all have the best time  

66Mustang

Great news @andrewkuk sorry for not posting till now but I had nothing helpful to add but have been following and am glad to see you got the tickets you wanted. I hope it goes smoothly and that more importantly you all have a great time..

andrewkuk

Thank you @66Mustang It was a bit nerve racking booking tickets as I've been mainly bed bound for over a year but the Wembley access team were fantastic! Having a goal to work towards is great motivation! 

Grinchy

aww thats great that you got tickets, made up for you, enjoy the show!

Hannah_Alumni

@andrewkuk Just to let you know as you mentioned toilets. I have a RADAR key as I have a stoma, if you do not have one they can help with Key Access. 

I have IBD and I have heard they were very helpful to those in the IBD community who hadn't had their key yet. 

andrewkuk

I have a RADAR key from a few years ago but haven't used it for a couple of years following surgery. Hopefully it should still work 🤞

CATP

Hannah_Scope said:

@andrewkuk Just to let you know as you mentioned toilets. I have a RADAR key as I have a stoma, if you do not have one they can help with Key Access. 

I have IBD and I have heard they were very helpful to those in the IBD community who hadn't had their key yet. 

i recomend ordering one of these (theyre free inc delivery) : https://www.bbuk.org.uk/just-cant-wait-cards/

-i ordered two of them a few years ago,one of them for my mum (who has a stoma to,and who often forgets to empty until its really full) and one for my wallet as im doubly incontinent as part of my autism and LD.

theyre very handy but ive never had to use one with stewardss etc so far at sets/raves/concerts, theyve always been very good at supporting me/support staff. last time this happened was in may when i went to watch DJs pete tong, laura jackson and claptone play at manchesters ancient but beautiful albert hall. one of the stewards knew fluent makaton and chatted to me as we were going up the stairs in the steep 'stair climber',and once at the top she got the other steward down to lead me to the toilet-he was great as well-found out i needed my pad changing quickly as i had no spare clothes so he pushed me to the front of the huge somewhat moany cue,and got me in the acess toilet with my support staff.

Hannah_Alumni

Thank you so much for sharing! I'm glad to hear you had great support when in Manchester too  

Joanne7

@andrewkuk could I please ask you how long it took you to get through today for tickets and if you required a pre sale code? My daughter has been critically unwell and has a pre sale code and we literally have spent all day listening o their music on hold and then got cut off after 2.5 hours! I called back and again got in a queue. But no one answered. I feel so sad as she’s a major fan and bought the albumn that gave her the pre sale code. I feel so let down by the system to help disabled as her friends who are able bodied managed to get tickets online with their codes no problem at all. Thanks for any help

andrewkuk

I'm so sorry you have had this happen. I rang them last week to make sure they had my disability proof and Wembley account setup. It took 24 calls and then about 20 minutes wait. I was lucky enough to get through as I know many didn't. 

They told me last week we didn't need a pre-sale code as Wembley Stadium was doing its own accessibility tickets today.

I believe they are doing the other dates tomorrow from 11:00. 

I hope you manage to get through tomorrow 🤞