PIP assessment changed

faraway_21
faraway_21 Online Community Member Posts: 44 Connected
in PIP, DLA, ADP and AA
Hi All 

I am due to have my PIP assessment tomorrow. It was originally booked as a video call due to my hearing loss so I can lip read  - however IAS called just now and said it will now be a phone call. They said the next video wasn’t available until August. I have decided to go ahead with tomorrow’s appointment but now I am concerned I will not be able to hear the person correctly. Any advice? 

Comments

  • poppy123456
    poppy123456 Online Community Member Posts: 64,458 Championing
    If you have any concerns then you should cancel it and rebook either a face to face or video.
  • Hannah_Alumni
    Hannah_Alumni Scope alumni Posts: 7,866 Championing
    @faraway_21Can I ask, do you have a textphone? You may be able to get support through Relay UK. 
    GOV UK also have a webpage about getting help with benefits if you have accessibility needs.

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