My PIP journey So far.. which is actually good (so far)ar

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  • EveD
    EveD Online Community Member Posts: 40 Contributor
    Hannahmarie1234 said:
    EveD 
    roglin55
     Was wondering if you have had any luck with your decision yet 
     I'm still waiting 
    Hiya.  No nothing yet.  My normal pip payment is due tomorrow but not heard a thing yet.  Is horrible waiting for someone else to make a huge decision about yours/my lives
    Let's how this week brings some good news in x
  • EveD
    EveD Online Community Member Posts: 40 Contributor
    Well my normal pip rate money has gone in today. Nothing changed yet.  Really got everything crossed for this week but I reckon it will still be at least a couple of weeks x
  • poppy123456
    poppy123456 Online Community Member Posts: 63,735 Championing
    EveD said:
    Well my normal pip rate money has gone in today. Nothing changed yet.  Really got everything crossed for this week but I reckon it will still be at least a couple of weeks x

    It can take up to about 12 weeks for a decision once the report was returned.
  • Hannahmarie1234
    Hannahmarie1234 Online Community Member Posts: 90 Contributor
    It's been over 17 weeks since I applied 
  • poppy123456
    poppy123456 Online Community Member Posts: 63,735 Championing
    Hannahmarie1234 said:
    It's been over 17 weeks since I applied 

    The 12 weeks i advised is from when the assessment report was returned to DWP. There are no timescales from when you applied.
  • roglin55
    roglin55 Online Community Member Posts: 103 Contributor
    It's 12 weeks this Thursday since my assessment report was received  then 3 weeks later wanted more info off my doctor  that has taken from 26th June  letter sent back dwp 16th August so I'm phoning today for update 
  • roglin55
    roglin55 Online Community Member Posts: 103 Contributor
    I thought they opened 8am now seems 9am
  • Hannahmarie1234
    Hannahmarie1234 Online Community Member Posts: 90 Contributor
    I have had a letter saying g they have all the information they need to make a decision. The waiting is so stressful. Every morning I'm waiting for a text  one way or other .
    I don't blame you keep us updated  
    🤞 you will get some answers x
  • roglin55
    roglin55 Online Community Member Posts: 103 Contributor
    Just phoned them my case is now wirh case manager she said I should get a text soon  
  • poppy123456
    poppy123456 Online Community Member Posts: 63,735 Championing
    roglin55 said:
    I thought they opened 8am now seems 9am

    It's been 9am for as long as i can remember. ESA/JSA/Income Support and UC is 8am.
  • roglin55
    roglin55 Online Community Member Posts: 103 Contributor
    Awwww I c  thankyou  
  • Hannahmarie1234
    Hannahmarie1234 Online Community Member Posts: 90 Contributor
    Ahh good at least you have a idea now 
  • EveD
    EveD Online Community Member Posts: 40 Contributor
    Hannahmarie1234 said:
    I have had a letter saying g they have all the information they need to make a decision. The waiting is so stressful. Every morning I'm waiting for a text  one way or other .
    I don't blame you keep us updated  
    🤞 you will get some answers x
    Me too! at least there are consistencies with us both. Same day assessments, same day letter,  so hopefully same day finding out..

    Does nyone have any rough ideas on timings after receiving this letter or through text please? x
  • EveD
    EveD Online Community Member Posts: 40 Contributor
    poppy123456 said:
    EveD said:
    Well my normal pip rate money has gone in today. Nothing changed yet.  Really got everything crossed for this week but I reckon it will still be at least a couple of weeks x

    It can take up to about 12 weeks for a decision once the report was returned.
    Now why doesn't that surprise me lol. 
    Ah well the whole review process started last Sept when I sent form in.  What's another  weeks ish on top of the 3 already.  
    Am just trying to keep it calm and together.. thanks for info x
  • EveD
    EveD Online Community Member Posts: 40 Contributor
    poppy123456 said:
    EveD said:
    Well my normal pip rate money has gone in today. Nothing changed yet.  Really got everything crossed for this week but I reckon it will still be at least a couple of weeks x

    It can take up to about 12 weeks for a decision once the report was returned.
    Thank you.. I'll settle in to wait some more then x
  • roglin55
    roglin55 Online Community Member Posts: 103 Contributor
    How long do you think once it's with case manager I was told today I'd get a text  its been almost 20 weeks tomorrow  hopefully soon I'll get either way 
  • poppy123456
    poppy123456 Online Community Member Posts: 63,735 Championing
    roglin55 said:
    How long do you think once it's with case manager I was told today I'd get a text  its been almost 20 weeks tomorrow  hopefully soon I'll get either way 

    There's no timescales at this stage. Not everyone receives a text if there's an award. They don't send texts with refusals. If it's a review they don't send award texts at all.
  • roglin55
    roglin55 Online Community Member Posts: 103 Contributor
    It's a new claim  im just going by what the customer service agent said  they would send a text then she told me to phone back once received  and its with the case manager im hoping as its been 20 weeks it won't be long
  • poppy123456
    poppy123456 Online Community Member Posts: 63,735 Championing
    Yes, the call centre staff have been known to give misleading advice.
  • Jimm_Scope
    Jimm_Scope Posts: 5,537 Scope Online Community Specialist
    While I cannot say for this specific agency, I have worked in many call centre companies in the past that are contracted out. Many call centres aren't actually owned by the company they're working for. Only 1 call centre I worked for in my life was run by the company itself.

    Many of the contracted call centres will often make profits cutting where they can, trying to cut training time etc. and more. Stricter performance indicators to end calls quicker etc.

    Again, not saying it's true in this instance. This is just a general call centre industry issue.

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