Wrong back pay doesn’t match statements?

ksjm04
ksjm04 Community member Posts: 29 Listener
in Universal Credit (UC)
I really don’t understand why UC backdated my carers element 6 months but my statements have been changed back to 9 months ago? My entitlement for the past 9 months all went up but i was only paid 6 months backdated? Why is this?

Comments

  • poppy123456
    poppy123456 Community member Posts: 59,054 Championing
    When they recalculate your statements they work out how much you’ve already received against what you should have received and you will then be paid the difference between the 2. How much you’re owed exactly will depend on your circumstances. 

    Unfortunately it will be impossible to advise without knowing all the figures. 
  • ksjm04
    ksjm04 Community member Posts: 29 Listener
    They paid me back pay from aug 23-feb 24 but my statements increased from may 23 ? Does that mean they still owe me 3 months? Earnings where alot less those months
  • poppy123456
    poppy123456 Community member Posts: 59,054 Championing
    Put a message on your journal and ask them why you only received that amount when your statement say it’s from May 23. As I advised, I can’t advise without knowing all the exact figures. 

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