PIP CANCELLED - identity forms not returned? - RANT — Scope | Disability forum
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PIP CANCELLED - identity forms not returned? - RANT

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Dr_Arkham
Dr_Arkham Community member Posts: 23 Connected
Sorry everyone, just need to vent my anger and as it’s the weekend I can’t speak to DWP until Monday.
long story short - applied for PIP - all ticketyboo apart from supporting documents( you know passport, marriage certificate etc. all things we don’t need or can replace with money as heck what’s an original 25 year marriage certificate sentimental value really?)sent these back on the day I got the letter and they took ages to find them - returned them after over a month and now the DWP sent a letter saying that  PIP claim stopped as I didn’t send documents ( oh what? you mean the ones you just sent BACK to me?)
I'm truly fed up with everything  and I’m sure a call on Monday will resolve this - just need to vent!!

Hey guess what? The DWP say their busiest times on the phone are Monday mornings? (no **** Sherlock - perhaps because they are closed at weekends?) - apologies if I have offended anyone with the language used 
Life's a struggle, with little beautiful surprises that make you wanna carry on through all the ****.
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Comments

  • TheManFromLondon
    TheManFromLondon Community member Posts: 194 Pioneering
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    AFAIK DWP PIP is clear to ask only copies and you should never send originals.

    Maybe the ones you sent (and got back) are not the ones they asked for. Not sure why Marriage certificate would be asked.

    your post is confusing.

    Call them tomorrow and clear it up. Nothing else you can do, these are facts of life, most people dont work on Sundays.
  • Dr_Arkham
    Dr_Arkham Community member Posts: 23 Connected
    edited March 18
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    Thank you for your reply - I’ve promised my long suffering wife not to get into a discussion. Sorry about my post being confusing [removed by moderator]
    Life's a struggle, with little beautiful surprises that make you wanna carry on through all the ****.
  • Dr_Arkham
    Dr_Arkham Community member Posts: 23 Connected
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    Oh and BTW ( By The Way) - just checked - they did ask for originals 
    Life's a struggle, with little beautiful surprises that make you wanna carry on through all the ****.
  • Ray212
    Ray212 Community member Posts: 345 Pioneering
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    I wonder if that's a new thing? As the letter normally says do NOT send in originals. Though even the Government page says not to send in originals :


  • Dr_Arkham
    Dr_Arkham Community member Posts: 23 Connected
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    If I’ve learned anything from the process it’s to do the paper copy ~ you can then send off all the required documents together - registered post etc.
    thanks for the replies.
    Life's a struggle, with little beautiful surprises that make you wanna carry on through all the ****.
  • woodbine
    woodbine Community member Posts: 11,652 Disability Gamechanger
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    Was on DLA then PIP and last year PIP review and NEVER been asked for any of this, also never asked when on income support or ESA IR.
    2024 The year of the general election...the time for change is coming 💡

  • Dr_Arkham
    Dr_Arkham Community member Posts: 23 Connected
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    Apparently it was an identity check thing. Official DWP letter asking for originals. like a good boy I sent them straight away - in a non registered post envelope as requested. Got another letter two weeks after saying they hadn’t received it - two weeks of panicking that my passport, marriage certificate, council tax letter was now lost - I got them sent back and had another letter saying PIP closed as I didnt send the documents 
    Life's a struggle, with little beautiful surprises that make you wanna carry on through all the ****.
  • Ray212
    Ray212 Community member Posts: 345 Pioneering
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    Originals AND asked to send in a non registered post envelope :#
  • poppy123456
    poppy123456 Community member Posts: 54,189 Disability Gamechanger
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    My first thoughts here is was the letter saying your PIP has been cancelled  dated around the same time you sent them what they asked for? Letters like this are automatically generated if they haven't received something by the date they asked for it. It can take anything up to a couple of weeks to receive post from DWP and about the same time for them to receive what you've sent them.

    I'm also very shocked that they asked for originals because DWP do not usually return anything you send them. The "non registered post envelope" yes, usually the envelope they send you to return something is pre paid 2nd class. If you want to send something another way you can pay the difference.

    Proof of posting is really all you need to prove something has been sent, which is free from any post office. Sending anything by "next day delivery or recorded delivery" doesn't mean it's arrived with DWP the following day. It will be signed for by someone from Royal Mail, not someone from DWP itself. Post isn't treated as arriving until it's been added to the computer.

    The automated message on the phone line will tell you that Monday is the busiest time but if you ring any day as soon as they open then this is usually the best time to ring. I rang them recently at that time and took just 5 minutes for someone to answer.  
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • Dr_Arkham
    Dr_Arkham Community member Posts: 23 Connected
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    Thanks for all the good advice, hindsight is a wonderful thing and on reflection I should have sent the documents registered or asked for proof of postage (something new I learnt today- thank you!)
    I know it will probably all be sorted tomorrow - as I said at the start I just wanted to vent my anger/frustration as it gave me a sleepless night and after crying after my telephone assessment when I was forced to reflect on all the things I can't do now, it was just another hurdle that I didn't ask for or need. As DG says, 'After all....tomorrow is another day.'
    Life's a struggle, with little beautiful surprises that make you wanna carry on through all the ****.
  • bookrabbit
    bookrabbit Community member Posts: 196 Pioneering
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    I hope you get this sorted out alright.

    It has me worried about my son's claim now as we haven't received a request for documents for him. I had received a request before this stage and sent in and received my passport back. (They did ask for the original, not a copy). I am nervous that we missed a letter because they sent it to our old address before we gave them a correspondence address to use while we are stuck in hotel rooms. He got a phone call on Saturday asking for details to be confirmed and was told he has been awarded 'full PIP' whatever they mean by that and will get a letter within a week. Now I worry they could cancel it...

  • poppy123456
    poppy123456 Community member Posts: 54,189 Disability Gamechanger
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    I hope you get this sorted out alright.

    It has me worried about my son's claim now as we haven't received a request for documents for him. I had received a request before this stage and sent in and received my passport back. (They did ask for the original, not a copy). I am nervous that we missed a letter because they sent it to our old address before we gave them a correspondence address to use while we are stuck in hotel rooms. He got a phone call on Saturday asking for details to be confirmed and was told he has been awarded 'full PIP' whatever they mean by that and will get a letter within a week. Now I worry they could cancel it...

    Great news for your son. Full PIP means Enhanced for both parts. It's highly unlikely that they sent any letters out asking for proof of identity because he's already been awarded. It's very rare for them to ask someone for this. 
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • Dr_Arkham
    Dr_Arkham Community member Posts: 23 Connected
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    I hope you get this sorted out alright.

    It has me worried about my son's claim now as we haven't received a request for documents for him. I had received a request before this stage and sent in and received my passport back. (They did ask for the original, not a copy). I am nervous that we missed a letter because they sent it to our old address before we gave them a correspondence address to use while we are stuck in hotel rooms. He got a phone call on Saturday asking for details to be confirmed and was told he has been awarded 'full PIP' whatever they mean by that and will get a letter within a week. Now I worry they could cancel it...

    Thank you, I'm sure everything is fine as poppy123456 says. What's really annoying is all the letters I get from DWP have dates on them about two week previous to when I received them. I'm fine with a few days from dated to posting but TWO WEEKS?  - 13 minutes (and counting ) to when I get an answer - or at least ring DWP and wait patiently for an opportunity to state my case. My condition is exasperated by stress.  
    Life's a struggle, with little beautiful surprises that make you wanna carry on through all the ****.
  • Dr_Arkham
    Dr_Arkham Community member Posts: 23 Connected
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    Ok, I've calmed down enough to post my experience.

    Rang DWP at 9am (letter says they open at 8am? - which is untrue)

    yes they had received my documents but as they were late ( letter requesting them received on 19/2/2024, I sent them on 21/2/24, DWP didn't put them on the system until 14/3/2024) my PIP claim closed.
    MR would be allowed as they can see I rang them on 4/3/2024 when identity request letter sent to me again!! "(cue panic on my part that they had lost my documents)
    waiting on the phone......

    NO a MR would NOT be allowed and I would have to do a NEW claim?

    at that point I had a meltdown - 

    I'm happy (sic) if my assessment deemed me  unsuitable for PIP - obviously I would appeal etc.
    BUT - don't tell me it was closed because I didn't send the documents in time!!

    IT'S NOT MY FAULT! I cried down the phone. Don't tell me I didn't send them in time!

    I did.

    Now have a case worker looking into it.
    Just had a text from DWP  - they are sending me a 'How your disability affects you' form
    Well they need to send me a 'How can we stress you out more?' form.

    not looking for sympathy - just updating you all
    Life's a struggle, with little beautiful surprises that make you wanna carry on through all the ****.
  • poppy123456
    poppy123456 Community member Posts: 54,189 Disability Gamechanger
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    Not allowed to request the MR? That’s not correct, you are within your rights to request the MR and if you received a letter saying your PIP claim has closed it should tell you on there how to request the MR. 
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • Hannah_Alumni
    Hannah_Alumni Scope alumni Posts: 7,912 Disability Gamechanger
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    I hope the caseworker looking into it is able to help! Have you got support around you? I would encourage you to reach out to Citizen's Advice if you need further help :) 
    Hannah - She / Her

    Online Community Coordinator @ Scope

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  • Dr_Arkham
    Dr_Arkham Community member Posts: 23 Connected
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    Not allowed to request the MR? That’s not correct, you are within your rights to request the MR and if you received a letter saying your PIP claim has closed it should tell you on there how to request the MR.

    As the case was closed because they didn't acknowledge the documents until past the date they set (as explained they had the documents for weeks) it couldn't be a MR and the case closed letter didn't offer me a MR as such (should it actually say MR on the letter?)
    Life's a struggle, with little beautiful surprises that make you wanna carry on through all the ****.
  • Dr_Arkham
    Dr_Arkham Community member Posts: 23 Connected
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    I hope the caseworker looking into it is able to help! Have you got support around you? I would encourage you to reach out to Citizen's Advice if you need further help :) 
    That is very sweet of you - will use CA if this continues.

    Life's a struggle, with little beautiful surprises that make you wanna carry on through all the ****.
  • TheManFromLondon
    TheManFromLondon Community member Posts: 194 Pioneering
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    I think OP should start a new claim as he is loosing money debating this. His claim is closed for whatever reason but his needs continue. I suggest they call and make a new claim. Still, the whole originals situation is really strange, I have heard this only once for a case where fraud was suspected. In any way, good luck, it seems your case is flagged for some reason and being closed once may trigger a few extra checks for the new claim. Please consider not wasting time and starting a new claim as it may be months until you get any money again (but of course backdated hopefully).
  • bookrabbit
    bookrabbit Community member Posts: 196 Pioneering
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    It is rotten that they did that to you. I hope they sort something out to continue that claim instead of using a later date for a new one.

    When I sent my passport in I was very nervous about how long it would take as I didn't want to be without it but it was only gone for a week. They didn't return the other identity documents I sent though but they were just letters for proof of address so it didn't matter.

    My son has now had an award text too so hopefully they didn't want documents from him as Poppy said. I just presumed it was normal as I was asked. I am surprised if he got enhanced on either. I was expecting standard on both for him but not enhanced. 

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