Rejected element

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Comments

  • Sinica
    Sinica Community member Posts: 51 Listener
    IMG-20240801-WA0063.jpg

  • Sinica
    Sinica Community member Posts: 51 Listener
    IMG-20240801-WA0065.jpg

  • Sinica
    Sinica Community member Posts: 51 Listener
    IMG-20240801-WA0064.jpg

  • Sinica
    Sinica Community member Posts: 51 Listener
    IMG-20240801-WA0066.jpg

  • poppy123456
    poppy123456 Community member Posts: 59,054 Championing

    Thank you. Ok, so they've included the element in your statement, which is correct. That decision would have been made by a decision maker and not by the person in the service centre, who clearly doesn't know what they are talking about. If they had taken the time to look at your statement they would have seen it included already.

    The money that's owed to you for the carers element will be paid as a separate payment. Before they can pay what is owed a case manager will need to recalculate your past statements to include this element. It's not usual for it to take quite a few weeks for them to do this.

    Once that's done you'll receive a letter on your journal telling you how much they owe and it will be paid into your bank.

  • Sinica
    Sinica Community member Posts: 51 Listener

    Thank you POPPY123456, you have been a great help to me. If they change the payment, I will ask you for advice for mandatory reconsideration. I will wait until Monday. Thank you all again

  • WhatThe
    WhatThe Community member, Scope Member Posts: 1,816 Championing

    Sinica, your real name should be removed from the above post.

    Those statements don't look like the real thing at all! Credit Universal?

  • kc1978
    kc1978 Community member Posts: 78 Empowering

    My mum can't get carers as she is on pension and gets a tiny window pension. But she does everything.

    But if I could find someone willing be live in they will pay if under 16 hours work etc.

    Feel so bad . Carers get little despite having to do so much care hours. It's not minimum wage by any means.

    Family carers are saviours .....

  • Sinica
    Sinica Community member Posts: 51 Listener

    Dear kc1978, family is always the best help and that is with you unconditionally. I don't think that a foreign person can take care of you in the same way as your mother. It's a pity that she can't receive financial help for her sacrifices.

  • poppy123456
    poppy123456 Community member Posts: 59,054 Championing
    https://forum.scope.org.uk/discussion/comment/895588#Comment_895588

    You're welcome. It's been awarded so I can't see there being an issue.

  • Sinica
    Sinica Community member Posts: 51 Listener
    IMG-20240801-WA0063.jpg
    IMG-20240801-WA0065.jpg
    IMG-20240801-WA0064.jpg
    IMG-20240801-WA0066.jpg

  • kc1978
    kc1978 Community member Posts: 78 Empowering
    https://forum.scope.org.uk/discussion/comment/895609#Comment_895609

    Your right.

    Just wish they got the recognition. My mum is 73. In her retirement. I feel guilty.

    I wouldn't be here without her.

    But the fact she can't get is just so wrong. She wouldn't stop, even if I got someone. Mums are mum's after all.

    Life just unfair. Disabled at 41-42, and now I wish I could sell my soul to go back and wake up from this like a nightmare.

    Thankfully I got a few strong people and health professionals. So I have to try stay positive.

  • Sinica
    Sinica Community member Posts: 51 Listener

    Hello, I'm coming to you again with a question. Another month has passed and I saw today that the caregiver element is added to the payment for September 5. But for the backdated payments, no answer. I filed an online complaint on August 12 and I don't know anything. Will they send me a written answer? Will I receive a message in the diary? I read that in 10 working days I should receive an answer. Can I call and ask about the complaint?

  • kc1978
    kc1978 Community member Posts: 78 Empowering

    You can always call and ask for clarification, they will maybe only give an initial response in 10 days, they have quite a complex policy I found in terms of complaints,handling , times , the type of appeals if it's an administrative complaint or other.

    It can then be logged . Ask for the complaints policy, as you need to speak to the right complaints team.

    Here is the link

    https://www.gov.uk/government/organisations/department-for-work-pensions/about/complaints-procedure

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