UNIVERSAL CREDIT OVERPAYMENT

Bedgrove
Bedgrove Online Community Member Posts: 19 Listener

Hi, I am an appointee for my adult child who has learning difficulties/autism. He received DLA then this changed to PIP. We started claiming UC which then changed to the LCWRA element. We received a review request and whilst providing the required documents, I was researching what else we may encounter with this and came across the ruling about savings. I had no idea there was a savings threshold for UC and feel awful that I’ve missed this. The savings were not over the threshold when the claim was first made, but we were completely unaware that you couldn’t save your payments. We have been subsiding our child, thinking this was the right thing to do so that he could save for his future when we are no longer around. We also added savings to his account, that we had saved as he was growing up, to put towards a car. This has resulted in being over the £6K threshold for 9 months and when we added to the savings it exceeded the £16K threshold for around 6 months. We then purchased a car in September, which took it back under the £16K threshold. We’ve now had the initial review call and I’ve explained all this to them and how I was unaware of not being able to save your payments. I said I completely understand we need to pay back the overpayments and would like to get this done as soon as possible, I’d estimate it’ll be about £6,000 to pay back, but they said it now needs to go to a specialist team and won’t be sorted quickly. I’m so worried about it and just want to get it resolved as soon as possible. Do you have any advice of how long it may take for this to be resolved. I’ve read that they can prosecute if you fail to provide changes, but we genuinely didn’t know we were doing anything wrong. Have you any experience of what happens about this?
Sorry for the long post.

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Comments

  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing

    Yes, it could take a while to calculate exactly how much the overpayment is. I would say it’s unlikely they will prosecute but there will be a small fine of about £50 on top of the overpayment for not reporting the changes.

  • Bedgrove
    Bedgrove Online Community Member Posts: 19 Listener

    Thank you so much for replying.
    Hopefully we hear sooner rather than later. I just want it sorted.

  • Rachel_Scope
    Rachel_Scope Posts: 1,649 Scope Online Community Coordinator

    Hi @Bedgrove and welcome to the community. I completely empathise with you. I wasn't fully aware of the savings rules either when I was on UC, there's just so much to remember! I hope they get back to you soon. Will you keep us updated?

  • Bedgrove
    Bedgrove Online Community Member Posts: 19 Listener

    Hi @Rachel_Scope

    Thank you for your reply.

    Do you mind me asking if you had an overpayment?

  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing

    I manage my daughter's UC claim and on the bottom of each statement every month it gives information about capital limits. This should be on all statements, isn't it on his?

  • Rachel_Scope
    Rachel_Scope Posts: 1,649 Scope Online Community Coordinator

    Hi @Bedgrove yes I did. It was many years ago now and I agreed to pay back maybe £20 a month, it's hard to remember exactly.

  • Bedgrove
    Bedgrove Online Community Member Posts: 19 Listener

    @poppy123456

    I must admit that I’ve never looked at any statements. Payments were received each month as expected, so I’d never needed to. I always responded if there was an email to advise I needed to log in, but this was rare since being on LCWRA. I’d even enquired on the journal about any money received if he were to do some therapeutic work, so always thought I was advising of necessary changes to his circumstances. I just genuinely didn’t know about the savings. It’s no excuse really, but I’m spinning plates trying to care for my Mum with advanced dementia and my job too, so feel I’ve taken my eye off the ball with this and am kicking myself.
    I’ve been reading through other posts and noticed something about some payments being disregarded as you have a year to spend them. I was just wondering if you know what sort of payment qualifies for this?

  • Kimi87
    Kimi87 Online Community Member Posts: 5,157 Championing

    Benefit backpayments (such as the amount of PIP from application date to award date) and personal injury compensation are two that come to mind.

  • Rachel_Scope
    Rachel_Scope Posts: 1,649 Scope Online Community Coordinator

    Don't be too harsh on yourself, it sounds like you're having to deal with a lot.

    I'm not entirely sure about the payments you mention, but I'm sure someone else will be able to help 😊

  • Bedgrove
    Bedgrove Online Community Member Posts: 19 Listener

    Thank you

  • Kev1n
    Kev1n Online Community Member Posts: 15 Connected

    When it comes to the HMRC, in my experience, you are fighting a losing battle. I worked a John Lennon Airport whilst my wife was, in real terms, paying to be a care assistant. Due to this I got her a job at the airport with me. I rang the people at the then, working Tax Credits, to inform them we were now earning considerably more money and that our claim needed to be reassessed. I was assured by the person on the phone that it would be reviewed and thought nothing more of it.

    Cut to five years later, long after all paperwork had been destroyed and all knowledge forgotten, we get a letter informing us that we had been over paid, cut to six years later and we are just six months away from finishing paying back the £7000 they claim we owed them.

    We were told at the time that there was no record of the phone call, remember the first thing on all these calls. Calls are recorded blah, blah, blah, but not this one. Long story short, the letter basically said we are right and you are wrong pay us back our money.

    You can, if you have the money, choose to fight the HMRC, who have endless pockets, but we were told, save your money and just pay them back.

  • durhamjaide2001
    durhamjaide2001 Scope Member Posts: 13,778 Championing

    What is Personal Independence Payment (PIP)?

    Personal Independence Payment (PIP) is the name of a benefit that some people with a disability or health condition get.

    The money is to pay for extra help to look after yourself and to get around.

    This Easy Read tells you what happens in a PIP assessment.

    A doctor with a stethoscope around his neck is sitting at a desk writing a report

    After you have applied for a PIP your form will be looked at by a health professional like a doctor or a nurse.

    A doctor is reading something and writing things down

    The health professional will look at other things too - like statements from your social worker and your care plan.

    A woman holds a piece of paper whilst talking to someone at a table

    Most people will be asked to go to a meeting with the health professional.

    This could be over the phone or face-to-face.

    A man using a walking frame is standing outside his house

    A face-to-face meeting might take place:

    • in your own home.
    a picture of a big medical building with ambulances in the car park
    • at an assessment centre.
    A friend puts her arm around a woman in a wheelchair whilst a man with a clipboard is writing something down

    A family member, carer, or friend can come to your assessment with you.

    A clock showing an hour has passed

    The meeting can take about 1 hour but might go on for longer.

    A man sitting at a desk ready to write down the answer to his question about how much change you would get

    You may be asked some simple questions like:

    • "How much money would you get back if you bought something for 80p using a £1 coin?"
    A man is pictured in four different positions as he dances around with his hands in the air

    The health professional may also want to see how you move.

    They may ask you to do things like put your finger on your nose.

    A woman is stirring a pan at an oven

    You may also be asked about how you do activities like cooking.

    A book called Assessment with a picture of a man writing things in a note book and a page of ticks and crosses

    The health professional asks you all these questions so they can find out how much help you need.

    This is called having an assessment.

    A woman is standing up, writing with a pen in a file and smiling

    They give you points for each thing you find difficult to do.

    Someone cooking at an oven with 0 points. A microwave with 2 points. A man helping a woman cook at an oven 4 points. A confused man next to an oven 8 points

    For example:

    • If you can make a meal you get 0 points
       
    • If you can only make a meal using a microwave you get 2 points
       
    • If you need someone to watch or help you make a meal you get 4 points
       
    • If you are unable to make a meal you get 8 points.
    A small pile of pound notes equals 8 points

    People need 8 points before they can get PIP at the normal rate.

    The Department for Work and Pensions(DWP) call the normal PIP rate the 'standard' rate.

    A large pile of pound notes equals 12 points

    People with 12 points get a higher rate of PIP.

    The DWP call the higher rate, the 'enhanced' rate.

    A young man with his hand raised asking about a video recording

    If you want, you can ask for a recording of your assessment appointment.

     

    A woman holds a red telephone against her ear

    If you want a recording of your assessment you will need to phone the Centre for Health and Disability Assessments a few days before your appointment.

    Telephone: 0800 288 8777

    For more information visit their website at: 

     

    A man with his hand over his mouth as he has forgotten to go to an appointment

    If you miss your assessment appointment you will be asked why you did not make it.

    If you have a good reason you may be given another date for your assessment.

     

    A man with shrugging his shoulders and a picture of an envelope of money

    If you do not give a good reason for missing your assessment, you may not get PIP.

    A doctor is sitting at a desk writing a report thinking about what help someone needs

    After the assessment, the health professional will make a report for the Department for Work and Pensions (DWP) that tells them how much help you need.

    A report beside a magnifying glass over a man in a wheelchair being given a cup of coffee by a supporter

    The DWP will look at the report, and any other information, to see if you should get PIP.

    Different denominations of pound notes sit next to an arrow which points down towards a calendar month

    If they think you should get PIP, they will also decide:

    • how long you should get PIP for.
       
    • if you should get the standard PIP rate, or the enhanced PIP rate.
    A woman with a clipboard is writing things down as a man explains something to her

    If you are not happy about any decision made by the Department for Work and Pensions (DWP), you can appeal.

    Appeal means saying you want someone to think about a decision again.

    A man looks at his watch stood in front of a stopwatch and a red tick

    If you want to make an appeal about your PIP decision, you need to do it very quickly before the time to appeal runs out.

    Different denominations of pound notes sit next to an arrow which points down towards a calendar month which shows an arrow doing backwards on the dates

    If you are told you will get PIP, the Department for Work and Pensions (DWP) will make payments to you from the date you first applied for PIP. https://chdauk.co.uk/

  • Bedgrove
    Bedgrove Online Community Member Posts: 19 Listener

    Thank you for your reply. As soon as I read about the savings limit, I wrote in my journal to ask for a call ASAP. They did call me that day and I explained what had happened, so they were aware when I had my assessment. I assumed that call would’ve been recorded, but after your experience then maybe not?
    I’m happy to pay back what is owed as soon as possible, I just want it sorted. It’s all I can think about and by the sounds of it won’t be resolved very quickly.

  • durhamjaide2001
    durhamjaide2001 Scope Member Posts: 13,778 Championing

    This is what I found on Mencap and they have a whole host of information in all areas of life

  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing

    @Kev1n this isn't HMRC it's DWP because they administer Universal Credit.

    Ah, I totally get that you don't look at statements, I'm the same mostly for my daughter's UC because her payments are always the same too.

    At least it's being dealt with now. Aside from what Kimmy87 mentioned about disregards, there's also the cost of living payments, if he received any of those, providing his capital didn't drop below the amount in which he received.

  • durhamjaide2001
    durhamjaide2001 Scope Member Posts: 13,778 Championing

    your welcome

  • Bedgrove
    Bedgrove Online Community Member Posts: 19 Listener

    Thank you, I really appreciate your reply. I don’t think he’s received anything that would be disregarded in that case.

  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing

    @durhamjaide2001 sorry but I'm confused why you put information up about PIP? Bedgrove's son is already claiming PIP.