My daughter has autism, anxiety, depression and other..A month ago had the 4 banks statement phone call..To be told her citizen card is not correct ID they would get back to her .No passport or driving licence yet in the ID list ID card..Yesterday email etc a phone appointment Fri.. Then recieved a phone call as she was reading the recieved email..My daughter kept saying she's had a phone call why does she need another? The callers English was terrible and my daughter kept saying I don't understand..At that my older daughter spoke and asked " could the caller explain why another appointment was needed so she could explain to my younger daughter . To be told its personal information and can't be discussed ,My daughter then gave verbal consent to explain to her sister why she needed another call..The uc refused and also said my daughter hadn't recieved a previous call,but its there in her journal..Turns out the same caller from uc..My daughter then wrote you are the same person I had my previous call with? Reply" yes I explained in the call " No she didn't.???.The gov webpage says verbal consent can be given in a call to help vunerable people ..Anyone have this problem or advice
