Hi, my name is Generationhelp! Phone rejected assessment call, now I have to wait, any advice?

Generationhelp
Generationhelp Community Member Posts: 1 Listener
edited February 2025 in Start here and say hello

like some of your members my phone rejected My assessment call when I rang up to say nobody had rung I was told this I now have to wait for my case to be passed back over to assessor it’s been weeks I’m getting stressed out I’m not well as it it and it’s not doing my anxiety any good just being kept waiting what can I do to speed things up

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  • Rosie_Scope
    Rosie_Scope Posts: 9,900 Scope online community team

    Hi @Generationhelp, welcome to the community. What was your assessment for?

    Unfortunately there's not a huge amount that can be done to speed things up with benefit assessments, but if it was for PIP you could try ringing the enquiries line to see if they have any updates on your case:

    PIP enquiry line

    Telephone: 0800 121 4433

    Hope you're not waiting too much longer, it can really take a toll on your mental health. Lots of our members have been through similar experiences so I hope you can find some support here if you need it 😊

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