Hi, my name is BatesMick10! Wheelchair user, used to use NRS, but now stuck with AJM.

BatesMick10
BatesMick10 Listener
edited September 2025 in Start here and say hello!

II have been a wheelchair user for a number of years now. Firstly with NRS and now Ajm. With NRS if I had a problem with the chair they would be out next day. With Ajm you have to ring, and ring, until someone can pick up. When they do, you explain and they say, we'll get back to you when we have a space for an appointment. They won't come out, oh, no, you have to go to their place of work, which, from where I live costs a fortune in taxis! This is not good enough.

Comments

  • Albus_Alumni
    Albus_Alumni Championing

    Hi there @BatesMick10 and welcome to the community.

    That does sound like a pain! Are you able to go back to NRS if you're having issues with AJM?

  • BatesMick10
    BatesMick10 Listener

    Unfortunately, NRS no longer exists. The wheelchair department was taken over by Ajm, who I now find, is being investigated by a Government department for irregular practices, whatever that may mean. Looks like I am stuck between the devil and the deep blue sea. Thanks anyway.

  • Albus_Alumni
    Albus_Alumni Championing

    Sorry I couldn't be of any help @BatesMick10 I'm hoping one of our regulars may have a suggestion soon.

  • BatesMick10
    BatesMick10 Listener

    TTnk you

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