Carers element backpay awarded, then decision reversed on journal

Sunshine005
Sunshine005 Community Member Posts: 1 Listener
edited May 19 in Universal Credit (UC)

Hi guys. I have a issue with carers allowance backpay. I was recently accepted for carers element backpay. I messaged in my journal regarding another issue and was told I was no longer eligible for the backpay?

18509.jpg

I then asked for a MR and this was the response from them

18646.jpg

Im very confused. Can anyone help me with this?

Thank you in advance.

Tagged:

Comments

  • Rachel_Scope
    Rachel_Scope Posts: 4,799 Online Community Team

    Hi @Sunshine005 and welcome to the community. I'm not sure why they're saying you're not eligible for backpay after being told you were. Have you tried to reply via the journal? I'd ask them to explain and clarify if what they're saying is true. Hopefully it's just an error and you will still get backpay. I can't think of any other reason for it.

Categories