PIP Assessment form received, Complaint made

summer19

Hey :)

I just wanted to reach out and inform everyone on my experience which I’m extremely angry and upset about and I haven’t even had a decision made yet.

So Iv made a complaint to Maximus today regarding my assessment which was done last Monday 11th may 2026, the call it self which I recorded lasted exactly 30 minutes long and so many questions where missed out but I thought because I had submitted quite a lot of medical evidence as well as a diary it may be that it was just to clarify things.

From the first minute I knew the assessor was cold, un-empathetic and not interested in my answer's. I know they are back to back and have to deal with a lot of calls but the fact I have the recording and the comparison in to what’s wrote and points recommended is disgusting.

I only want to write my experience here to get it of my chest as I’m absolutely disgusting and so disheartened as to how a 30 minute call with somebody determines something that not just myself but many have had to wait months and years not only to have a diagnosis but to be given wrong and bad advice from so called professionals.

The first lie which I have my call log and recording says the assessment lasted 52 minutes when it was exactly 30 minutes and I mentioned this to the dwp the day after when I asked for my report and he said you will have to call Maximus.

Not only the fact it was only 30 minutes long how on earth can a judgement be made to determine your decision when we all know how long it takes for a diagnosis to be made for example my ADHD had to be over a course of weeks/months because of the change in symptoms and bipolar when you have manic or depressive symptoms these take a long time. So than to be told there opinion in a phone call is disgraceful and condescending.

The fact everything I said and have on recording is completely contradictory to the answers I gave, they also asked me if I mentioned I was recording I replied asking if they recorded which he said normally yes, I said well I was uninformed about this which I was.

I also have just logged onto my doctors app airmd and I have seen the day after my phone assessment they uploaded a letter received asking for medical evidence which is completely fine as I allowed this but a doctor who was not on my health professionals list to contact has filed this in with so little information about myself as I never see this doctor. And the fact the Dwp will pay the doctors £33.50 to write a response is utterly shocking.

It’s so frustrating to think how the system is but I have already wrote my MC letter going of the assessment that has been written.

If anyone has had similar experiences or if you have advice my ears are open.

Thanks 😊