PIP assessor has lied

riever741

I had my first DLA to PIP assessment last May and had to have a change of circumstances reassessment in September, and have now asked for an MR, the DWP sent me the documents from the assessments, it wasnt until I recieved both sets of paperwork that I noticed that the assessor had lied about what she had asked me. There are 6 questions relating to my state of mind that I was never asked, can I do anything about this now or is it to late
Any advice would be grateful

Geoark

Hi @riever741 you can put in a formal complaint with the company that assessed you.

With regards to the MR you need to focus on the points you were given and particularly those you disagree with. You can find the criteria at https://www.benefitsandwork.co.uk/personal-independence-payment-pip/pip-points-system

Do mention the six questions you were not asked.

The most likely outcome will be they will rubber stamp the initial decision, but appeals have a high success rate.

BenefitsTrainingCo

Hi @riever741

As @Geoark says, a complaint re the practices of the assessment company and the MR you have already started.

Again to second Geoark, remember to compartmentalise the two issues - the incorrect information from the medical assessor is one relevant point in the appeal, but not the main point. The main issue you need to address in the MR and subsequent appeal is how you meet the descriptors.

Good luck, and stay in touch!

Mary

JCTaylor

Hi where can I find address for capita to make conplaint please 

Geoark

Hi @JCTaylor this is what I found on their site:

How to make a comment or complaint about our service

We are responsible for the assessment process. This includes arranging and carrying out face-to-face consultations. Please tell us if you are unhappy with any part of our assessment service so we can try to put it right. Please contact us by any of the contact methods here. This helps us to understand what we are doing well and where we need to do things better.

Phone

You can phone us from Monday to Friday from 8.00am to 8.00pm:

• 0808 178 8114 (England and Wales)
• 0808 178 8115 (llinell Gymraeg/Welsh line)

Textphone

If you have speech or hearing difficulties, you can contact us by textphone on 0808 178 7177. Please be aware our textphone service does not receive messages from mobile phones.

Email

Email: complaints@capita-pip.co.uk

Write

PIP Complaints
PO Box 325
Darlington
DL1 9PH

maid08

mine lied on 8 points and ignored making a journy part also said my eyesight perfect but i only have one eye  she said  i could mix with peaple and loved seeing my son and landlady  as to  walking i had no prob  but my legs do not work????then i found out she was not reg to do any work of a medical type till a year later complained but bet its ignored

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maid08

yes i see what you mean with eye but as to legs im able to stand so i have no problem ?but yes i do they were not reg medical person till a year after my acessmant???

Pippa_Alumni

So sorry to hear about your experience, @maid08. 

maid08

thanks pippa  i had a reply from capita but they just blame dwp for their own acessers report   had good chat with case maneger at dwp who is puting on screen to capita a written report will be fine as its obvious from my medical reports im a death awaiting case ??and she made a number of comments on my breathing also refered to first award two years ago its clear you will not improve ??so who knows i may just get an award