Subject access request

Annabelle26

This discussion was created from comments split from: Pip evidence.

Annabelle26

Can someone tell me can I do a subject access request to Capita to find out more information as to how they dealt with my complaint to them or should I just wait until I have submitted my complaint to the Independent Case Examiner.  Also should I do the same to the DWP or leave it to the Tribunal.

Pippa_Alumni

Hi @Annabelle26, I've moved this post into our ask a benefits advisor category where somebody will hopefully be able to advise you on this.

Annabelle26

I am not going to ICE about the DWP it is about Capita.  They have not given me a proper explanation about the assessment that took place so I want to take it further. I would have done it by now but I have had a few bad days. The SAR was only an idea.  I have applied for SARs in the past with other organisations & they proved to be quite useful.

Annabelle26

I have been through the Capita complaints procedure & in their letter they gave me details of ICE if I still was not satisfied which I am not.

Annabelle26

I have been through the Capita complaints procedure.  In the last part of their second & final letter  they say "if you are not satisfied with this response you can refer your complaint to THE INDEPENDENT CASE EXAMINER using the following methods.  The letter then describes the various ways you can contact them.  I have also been on the ICE website to find out what to do.  I will be preparing a letter and sending it off during the next few days.  I know what I am doing.

Annabelle26

Thank you.  I will let you know what happens.