Capita agree / uphold my complaint about Assessor . How do I us this to my best advantage .

dottydotty

Hi  I have received my reply from Capita , they have agreed to most of the complaint I made regarding my Assessment and report .  I now need to know what action I should  take . . Do I just forward a copy of this letter to DWP to be filed with my MR . or can I take it further higher up ? 

dottydotty

Or  do you think I will be asked to attend another assessment ?

debkenzo

i should ask for compensation for any stress they have caused you!

sleepy1

Hi dotty, I would forward it with your MR and see what they say.  You can probably take it further if need be later on.  Just my opinion but I think it is unlikely you would be called for another assessment, but if you were, they would have to re-address properly about the things you complained about.........otherwise there would be more good reason for you to have another complaint.

How many complaints can they deal with?





 

Misscleo

Dont send the original take a copy

dottydotty

Thankyou for the advice . I have taken a copy and will send it to be added to all the other evidence I have had to send regarding my MR ..  I am now writing to Capita to address the  other errors , grammar  spelling , ommissions , etc . I am hoping DWP will reinstate my award   .Also I need all the factual errors  removing from  my Data as it contradicts past assessments  and will contradict  any future assessments .   Compensation ?  I am tempted to  ask for my postage costs to be refunded. . . how do the Assessors  get away with it ?    In my reply it stated that they do numerous assessments & reports in any one day ,  yes and I think they get them mixed up.

dottydotty

sleepy1   Thankyou . If I hadn't joined this site I would not have known as much as I do now , regarding  assessors  reports  subject access requests etc  so i am  very grateful to everyone .     Let battle commence .

Matilda

@dottydotty

You might want to ask in Ask a benefits advisor category what you could do.

dottydotty

Matilda Thankyou  ,  

sleepy1

Hi Dotty
Compensation???   Have you taken to many meds this morning ; ))

See where your coming from getting the records put straight as I am fairly sure assessors do look at previous ones.  On my last f2f (ESA) the first thing I was asked was why do you want it recording because it looks like your last one went well.
I was told in the past by a DM that all the departments for PIP, ESA etc are all completely separate and do not share any information........NOT TRUE.  This was flagged up when (during appeal) PIP used as evidence details from a previous f2f ESA  report that they did not get from me.  I was able to provide a letter that agreed Atos during their esa assessment had falling short on what was expected (basically they had told porky pies).

It may be worth persueing your complaint with Capita but not on spelling or grammar, don't get bogged down with the finer details and focus your energy on the main facts. 
Chances are your MR wont be changed no matter what you write or send because I don't think they even bother to read any of it........Mistic Medical Megs have already spoken and as we all know they have special powers that can conjour up any old tripe that decision makers must adhere to in order to get a bonus.

X Rosie 

CockneyRebel

dottydotty said:

Or  do you think I will be asked to attend another assessment ?

Hi dottydotty

If the assessment report is deemed not fit for purpose then you may well be called for a new f2f. They may also look again at all the evidence and do a PB assessment. If you have sent further medical evidence then DWP may return your file to the AP for another HCP to produce a new report as the DWP don't have in house medical expertise.

CR

dottydotty

Thankyou for the replies  . . Have sent in as much evidence as I can. They have copy of my Capita complaint and reply.  It is now  a waiting game .

dottydotty

CockneyRebel said:

dottydotty said:

Or  do you think I will be asked to attend another assessment ?

Hi dottydotty

If the assessment report is deemed not fit for purpose then you may well be called for a new f2f. They may also look again at all the evidence and do a PB assessment. If you have sent further medical evidence then DWP may return your file to the AP for another HCP to produce a new report as the DWP don't have in house medical expertise.

CR

Update .  Received my MR decision letter today .No change ,No award . The summing up was  brief and merely said they have agreed with the assessors report.   No mention of the complaint I lodged with Capita ,( Capita agreed / upheld my complaint )  .is it worth taking up with an independent case manager ?  or can I write to DWP as I am still awaiting a further reply from Capita as a further investigations are  taking place .    

mikehughescq

After an MR you are now at the appeal stage. When you appeal you explain that the original f2f had a complaint upheld about it but the complaint is ongoing and therefore the appeal should not be listed until the final outcome is known.

However, the focus of your appeal should be specifics about which PIP points you score rather than the complaint. A successful complaint lowers the weight given to the HCP report but if your evidence is still lacking then you will fail. Whilst only 16% of MRs succeed you increased the chance yours would by focusing on the complaint rather than the points. 

debbiedo49

I would suggest you go to your local cab or money advice team and your mp for advice. Good luck. 

dottydotty

mikehughescq   Thankyou for the information. I did send a copy of my Capita  reply with my MR and explained that I am awaiting the results of the further investigation.   but  this  information  has been  ignored / overlooked by the decision maker . I also sent additional  medical evidence , I am at a a loss as to what further  evidence I can produce for  a tribunal other than myself and to try to prove I meet the descriptors I chose .  I iwould prefer a paper based tribunal  but have heard a higher percentage fail with these .. alternatively I could just reapply for Pip and start again.  

dottydotty

debbiedo49 said:

I would suggest you go to your local cab or money advice team and your mp for advice. Good luck. 

Hi  The CAB helped with my MR request , I was wondering if I should contact my MP . Thankyou for the Good Luck wishes .  

mikehughescq

dottydotty said:

mikehughescq   Thankyou for the information. I did send a copy of my Capita  reply with my MR and explained that I am awaiting the results of the further investigation.   but  this  information  has been  ignored / overlooked by the decision maker . I also sent additional  medical evidence , I am at a a loss as to what further  evidence I can produce for  a tribunal other than myself and to try to prove I meet the descriptors I chose .  I iwould prefer a paper based tribunal  but have heard a higher percentage fail with these .. alternatively I could just reapply for Pip and start again.  

You are, as someone eloquently posted on another thread, your own best evidence. Medical evidence is rarely directed specifically to the descriptors. 

And yes... a paper hearing is a bad idea.

CockneyRebel

Hi dottydotty

Sorry you didn't get the result you deserve at MR, you now need to go to tribunal and attend if possible.
Please do get f2f advice with this form CAB or similar

Please see your inbox

Once you have got your appeal underway, which may well take many months and a hearing might be after your cut off date, you should then make a new claim. You should also get help with this if possible, but we are here to help in any way we can

CR