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On London Underground and, since spring 2014, on London Overground, TfL staff can assist you to platforms and on to trains. This is a 'turn up and go' assistance service for mobility- and sight-impaired passengers - staff will provide assistance without the need to book in advance. If you need someone to help you get off at the other end, staff can call ahead to arrange this.
All trains have priority seating next to the doors, and voice announcements, with drivers announcing any disruptions. Tactile warning surfaces are being installed as platforms are refurbished.
This gives free advice on journey planning. It can provide a mentor to accompany you on your first few journeys. For more information or to sign up, contact:
020 3054 4361
travelmentor@tfl.gov.uk
http://tfl.gov.uk/transport-accessibility/learn-to-use-public-transport
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