Through floor lift

rosmckenzie16

Hi new member here husband is wheel chair user. we have a through floor lift which is out of order as door flew open with husband inside so had to get fire brigade out to the rescue  but when I phoned company who installed the lift they weren't interestered as it was over a year old and just wanted money which we don't have we told them the fire officer said it was not fit for purpose.  Can you gave us any info into what to do and we own our house 

ayjay

http://www.thisismoney.co.uk/money/bills/article-1677034/Two-year-warranty-EU-law.html

We are still a part of Europe and therefore all companies have to abide by this directive.

exdvr

Hi @rosmeckenzie16           Regardless of the length of any guarantee period anything you buy should be fit for purpose taking into consideration of the purchase price.  If you're sure you have a valid grievance may I suggest that you seek advice from your local Citizens Advice Centre with a view to taking it further.

Really good answer by @ayjay.         Have you consulted your household insurance policy to see if this is covered?

Best wishes.

rosmckenzie16

thanks for the replies, i will let you know what happens as we are looking into it at the moment      The reply from insurance company is it is not able to be put on house insurance as it is a specialist piece of equipment  so need to find some sort of company who i can get insurance from for it once we get sorted