Esa backdated income related and premiums - Page 7 — Scope | Disability forum
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Esa backdated income related and premiums

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  • worried33
    worried33 Community member Posts: 492 Pioneering
    edited September 2019
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    I didnt ring yet, but still plan to, thanks.
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  • worried33
    worried33 Community member Posts: 492 Pioneering
    edited September 2019
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    @Chloe_Scope had phone next to me almost all day, had a bath and had a missed call during bath from them :( so now probably an hour in the queue to find out why.
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  • April2018mom
    April2018mom Posts: 2,882 Disability Gamechanger
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    worried33 said:
    @Chloe_Scope had phone next to me almost all day, had a bath and had a missed call during bath from them :( so now probably an hour in the queue to find out why.
    That sucks! Hopefully you’ll have better luck tomorrow! 
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  • worried33
    worried33 Community member Posts: 492 Pioneering
    edited September 2019
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    Well an hour wasnt long enough, I am still in queue after 6pm, will it stay like this or will someone eventually answer after the closing time?

    Why couldnt they use common sense and leave me a voice mail. (yes they have permission to do that).
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  • worried33
    worried33 Community member Posts: 492 Pioneering
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    To answer my own question, stay on the line, someone picked up, he told me they stay on another 30 mins to clear the queue end of each day.

    It was just a confirmation I been awarded, and backdated money is going in on the 10th so great news. :)
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  • Adrian_Scope
    Adrian_Scope Posts: 11,011 Scope online community team
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    That is great news @worried33! 
    Community Manager
    Scope
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  • Chloe_Scope
    Chloe_Scope Posts: 10,586 Disability Gamechanger
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    I imagine the long wait was frustrating, but that's amazing news!
    Scope

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  • mel15
    mel15 Community member Posts: 13 Listener
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    I filled in my form 15 weeks ago rang them today and they said it's not in processing yet then 10 minutes later I recieved a txt too say I'm getting a call the lady on the line wanted too ask some questions I had missed and said your form will go too processing and allow up too another 12 weeks too be processed I was gobsmacked that is 27 weeks surely this cant be right ? 
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  • poppy123456
    poppy123456 Community member Posts: 54,368 Disability Gamechanger
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    mel15 said:
    I filled in my form 15 weeks ago rang them today and they said it's not in processing yet then 10 minutes later I recieved a txt too say I'm getting a call the lady on the line wanted too ask some questions I had missed and said your form will go too processing and allow up too another 12 weeks too be processed I was gobsmacked that is 27 weeks surely this cant be right ? 
    Unfortunately, there's no timescales for any decision. The time they tell you is just a guide.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
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  • Chloe_Scope
    Chloe_Scope Posts: 10,586 Disability Gamechanger
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    Hi @mel15, like Poppy said, unfortunately this is just a guide. I really hope it doesn't take much longer!
    Scope

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  • mel15
    mel15 Community member Posts: 13 Listener
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    Okies  thankyou ?
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