PIP, DLA and AA
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PIP forms filled in sent back 17/7. DWP says not received.

Mumof2dsMumof2ds Member Posts: 148 Pioneering
Hi Everyone. 

New to all this, I have  Menieres Disease, possible Lupus, and other Auto Immune, ongoing hearing losses, bilateral hearing aids and anxiety and depression, and balance issues, applied for PIP and received forms 16/7/18 and posted off 17/7 securely tracked and signed for there on 18/7/18. I assumed being processed all this time, now 2/8/18. 

Wrong! Today I received a letter saying they haventh received anything? And I have until the 6/8/18,  So I rang, explained and they have received it,  tracked it did arrive 18/7/18.

 Now an investigation has been opened by DWP. Could take a further 4 weeks,  I also explained I took photographs before sending forms back, with photocopied supporting documents. I could not  afford to photocopy whole form as reams of it and Rymans isn't that cheap! But did take photos on phone of everything sent and forms completed, prior to posting. 

Today I received a letter saying not received anything, so I rang, explained, they  tracked my Post Office reference, and  investigated and now realised I have sent it and it was signed their end, on 18/7/18, but they cannot find it!

SO an investigation started, in the meantime  a new form pack, being sent today, and given a date extension incase it is not found!

Apparently new forms should arrive within two weeks! What a waste of time, energy and stress! Glad I sent it tracked! She said had I of just sent it in their prepaid envelope, there probably wouldn't of been a problem, I mentioned I didnt want it getting lost on route

Oh how ironic! Will keep you posted. Excuse ramble. 

Politeness costs nothing, but goes a long way in life. 
 Always look out for each other. Be kind. 
 Hugs and smiles mean the world. XX 

Replies

  • Chloe_ScopeChloe_Scope Scope Posts: 10,652 Disability Gamechanger
    Ahh I am sorry to hear this @Mumof2ds! This sounds very stressful. It was a good shout to take pictures of the forms, just so annoying it got lost. I hope you are able to get it sorted soon and that the rest of your claim is as straightforward as possible! I have my fingers crossed for you :)
    Community Partner
    Scope

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  • MatildaMatilda Member Posts: 2,616 Disability Gamechanger
    Yes, always send correspondence to DWP so they can't deny having received it as often they lose papers sent to them.
  • Mumof2dsMumof2ds Member Posts: 148 Pioneering
    Thanks Chloe and Matilda. XX 


    Politeness costs nothing, but goes a long way in life. 
     Always look out for each other. Be kind. 
     Hugs and smiles mean the world. XX 
  • MatildaMatilda Member Posts: 2,616 Disability Gamechanger
    I meant to say 'send correspondence recorded delivery'!
  • debkenzodebkenzo Member Posts: 110 Pioneering
    Heard this so many times about forms getting 'Lost' after they arrive at the processing center and not necessarily en-route!!  Every time I send a form, I spend many minutes on the phone over days and weeks, checking that they have received it.  Never take for granted that your forms arrive and are safe, always ring to check and keep checking.  Never let a day go by without checking that they have been received and are being processed.  When you get confirmation that your forms have been received then you can relax a little bit until the next hurdle. 
  • TopkittenTopkitten Member Posts: 1,263 Pioneering
    I did my application with the assistance of someone from DWP and I received a text saying they had received it. In total I received 3 texts from them. the first was on 11/7 saying I had applied and a second one the same date saying the forms were sent. The final one above I received on 21/7 so I guess it will likely be a few more weeks of worry before I hear from them.

    I'm sorry you have had problems but cannot think of anything in particular to help. I do, however, hope that your situation gets resolved and goes well.

    TK
    "I'm on the wrong side of heaven and the righteous side of hell" - from Wrong side of heaven by Five Finger Death Punch.
  • Mumof2dsMumof2ds Member Posts: 148 Pioneering
    Thanks everyone. I have now had a text this morning saying they have sent another application for pack out, and to get it back to them before date stated. Should arrive within 10 days. Hmmmm how shall I send it next time if signed for screen shots evidence their end wasn't enough to keep it safe! 
    They did apologise! And are looking into it. 

    I asked for a hard copy by reply, getting the DWP to state it had arrived well before cut off date and had been signed for, but they said they cannot  do that, but calls are recorded so is used as evidence and clarification my documents arrived there...,🙄 I have the screen shot of initials signed for, not a proper signature mind you. X 

    I did say it cost me £2.50 to send envelope securely, plus photo copy costs at Rymans, and the stress and hours of form filling to only have to repeat the whole procedure! I will ring them later see if they found my original forms! 


    Politeness costs nothing, but goes a long way in life. 
     Always look out for each other. Be kind. 
     Hugs and smiles mean the world. XX 
  • MatildaMatilda Member Posts: 2,616 Disability Gamechanger
    I think it's still possible to buy very cheap, basic printers/photocopiers.  Might work out more economical than photocopying at Rymans, etc.  You could look on Argos or Amazon.
  • Mumof2dsMumof2ds Member Posts: 148 Pioneering
    We have a printer, but cannot get  ink for it, even generic copy one or originals. My husband copies things at work normally for sons school work etc, but I felt the Pip documents would be a step too far as so many pages for my husband to discreetly run off at work! Lol 

    ImI going to ring them in a minute, to see if they found the original, and will definately do so before I fill in the new forms when they arrive! 

    P X 
    Politeness costs nothing, but goes a long way in life. 
     Always look out for each other. Be kind. 
     Hugs and smiles mean the world. XX 
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    Taking the new forms to your local JCP maybe a good idea, for them to send them for you. Make sure they give you a receipt for this. Some JCP's may ask that you make an appointment rather than just turning up. Explain to them the problems you had when returning the first forms. Just trying to think of ideas for you to make sure that these ones are received. Good luck.
    Proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice I have given to members here on the community.
  • Mumof2dsMumof2ds Member Posts: 148 Pioneering
    Hi. What's JCP? 

    P x
    Politeness costs nothing, but goes a long way in life. 
     Always look out for each other. Be kind. 
     Hugs and smiles mean the world. XX 
  • YadnadYadnad Posts: 2,856 Member
    JessAnn said:
    I applied for PIP back in 2016 after getting a letter from DLA. PIP lost my forms...... twice. So I gave up. 
    I don't blame you.
  • Mumof2dsMumof2ds Member Posts: 148 Pioneering
    I can't believe how many applications are lost via DWP!! 🙄🤔
    Politeness costs nothing, but goes a long way in life. 
     Always look out for each other. Be kind. 
     Hugs and smiles mean the world. XX 
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    Mumof2ds said:
    Hi. What's JCP? 

    P x
    Job centre plus.
    Proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice I have given to members here on the community.
  • Mumof2dsMumof2ds Member Posts: 148 Pioneering
    Ah right thank you. X I've never been entitled to benefits as my husband works too many hours and gets paid well. Always been penalised for that one, even though hole bringing up our children. 

    Had we both been working, and splitting my husband's wage between us, with two jobs rather than me staying home and bringing our sons up, it would of been a very different story, and life would of been different back then, but life changes and we were dealtda different hand...then  I got poorly. X 
    Politeness costs nothing, but goes a long way in life. 
     Always look out for each other. Be kind. 
     Hugs and smiles mean the world. XX 
  • Mumof2dsMumof2ds Member Posts: 148 Pioneering
    Update -

    Rang DWP couple of times as advised,  to see if they had found my original forms, they said they had sent another set out. Then I got this text yesterday, ten mins before the new set arrived in post!

    : Thanks for sending us your 'How your disability affects you' form. We may need you to attend a consultation with a health professional before we make our decision. We'll contact you again if we do. Please call us if any of the details you gave us have changed.

    So guessing they eventually found the original forms. So now we wait.... XX 




    Politeness costs nothing, but goes a long way in life. 
     Always look out for each other. Be kind. 
     Hugs and smiles mean the world. XX 
  • TopkittenTopkitten Member Posts: 1,263 Pioneering
    @Mumof2ds, make sure you contact them to confirm they have them and that you do not need to send forms in again. It would not surprise me if someone only aware of the new forms closed the claim because they didn't know the old ones had been found.

    Just a suggestion.

    TK
    "I'm on the wrong side of heaven and the righteous side of hell" - from Wrong side of heaven by Five Finger Death Punch.
  • Mumof2dsMumof2ds Member Posts: 148 Pioneering
    Ok. Yes good thinking, will do that Monday. X They did say because they were sending me a new pack, it would reset the timescale. Hmmm yes I will ring them Monday. 

    They initially said they hadnth received anything, but then I explained it had been signed their end, the name, date and time, hence why they opened an investigation.

    Will update Monday. Thank you TK. 
    Px
    Politeness costs nothing, but goes a long way in life. 
     Always look out for each other. Be kind. 
     Hugs and smiles mean the world. XX 
  • Mumof2dsMumof2ds Member Posts: 148 Pioneering
    Hi Everyone. 

    Just rang DWP again updating them, they went through everything, and theytsaid my first application had indeed been found and uploaded into the  their system on 10/8/18, I said I wanted it noted please  I had sent it back in plenty of time,  signed for their end on 19/7/18  ( the deadline, of 6/8/18)  the transferred me to the processing department who checked to see if the 1st application was still live and valid, which it was and I should receive a letter within 4 weeks for a one to one meeting and assessment, and she had updated the file, and do not fill in the second one. - so at least some reassurance itsi actually being processed and I do not have to go through the whole application process again. X Phew! 
    P x
    Politeness costs nothing, but goes a long way in life. 
     Always look out for each other. Be kind. 
     Hugs and smiles mean the world. XX 
  • MatildaMatilda Member Posts: 2,616 Disability Gamechanger
  • Mumof2dsMumof2ds Member Posts: 148 Pioneering
    Yes huge relieve! ItsI been stressing me out no end worrying about it all since they said they hadnth received it. Glad I sent it signed for! Proof it had been signed for their end, even if it actually got lost after that and was floating about for 22 days somewhere in their offices! 

    Thanks everyone for help and advice. Good luck everyone with your claims. X will keep you updated as to outcome of assessment. P x
    Politeness costs nothing, but goes a long way in life. 
     Always look out for each other. Be kind. 
     Hugs and smiles mean the world. XX 
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    Glad it's sorted. Take the 4 week timescale of receiving a letter for an assessment with a pinch of salt though because it all depends on backlog in your area. Some are waiting much longer than that. Good luck.
    Proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice I have given to members here on the community.
  • Mumof2dsMumof2ds Member Posts: 148 Pioneering
    Thanks everyone. 

    Wow Waylay that is a horrendous story, poor woman! I am shocked at how many, even reading on here have had claims "lost" in the post. Mine it seems got lost in the DWP office, for 22 days ? as I gave them the tracking number, it was proof it had clearly been signed for, and got to them well within the time scale allowed. . X 
    Politeness costs nothing, but goes a long way in life. 
     Always look out for each other. Be kind. 
     Hugs and smiles mean the world. XX 
  • susan48susan48 Member Posts: 2,229 Disability Gamechanger
    Waylay said:
    Thanks for posting that link.
    Thats utterly disgusting and the DWP should hang their heads in shame.


  • YadnadYadnad Posts: 2,856 Member
    susan48 said:

    Thanks for posting that link.
    Thats utterly disgusting and the DWP should hang their heads in shame.
    Why the DWP? They aren't responsible for opening the post or the scanning of it - both are carried out by contractors.
  • susan48susan48 Member Posts: 2,229 Disability Gamechanger
    Yadnad said:
    susan48 said:

    Thanks for posting that link.
    Thats utterly disgusting and the DWP should hang their heads in shame.
    Why the DWP? They aren't responsible for opening the post or the scanning of it - both are carried out by contractors.
    Then why did the DWP pay compensation and apologise?

    Ultimately the DWP are responsible, even if they subcontractor.

    They actually blamed the IT system which is yet another cop out, blame someone or something else on their useless system 
  • nuttyfishnuttyfish Member Posts: 1 Listener
    This happened to me. The dwp said didn't receive award review form until the mp got involved. They stopped my claim. Mp says this is a common occurance. Funny how they found it when mp got involved. It's disgusting!
  • ermerm Member Posts: 17 Connected
    I helped someone fill out PIP forms this week, having previously helped people, the first had their forms mysteriously not arrive, so DWP SAID! so with the next forms we sent so had to be signed for on next day delivery, but the DWP claimed they had not received them, but when we told them the forms had been signed for on the date they arrived and had the name of the person who signed for them they mysteriously found them! So second persons forms were sent by next day delivery, NEEDED TO BE signed for!
    The third persons forms have been sent the same way, so fingers crossed they do not mysteriously disappear! 
    The process is stressful enough without documents and hours of form filling letter writing to be all in vain! I took photos of answers on form and a copy of the attached letter just in case they claim its another of the thousands that disappear WE MUST ACCORDING TO DWP have a TERRIBLE POSTAL SERVICE! Who must deliberately chuck away PIP forms eh OR IS IT THAT DWP LIE THROUGH BACK TEETH! 
  • cristobalcristobal Member Posts: 966 Disability Gamechanger
    @erm - I think that they deal with so much mail every day that some of it just gets lost. Don't know that it amounts to 'thousands' though, fortunately////

  • HartleyHartley Posts: 114 Courageous
    @Mumof2ds

    This isnt meant as a subliminal stab...but this is why i personally paid £7 for tracked and signed for mail..

    There was no way i was going to risk the DWP or Royal standard post, losing 4 days works of filling in forms and collating evidence.

    I hope all works out well for you.
  • ermerm Member Posts: 17 Connected
    cristobal One would hope its not thousands but the amount of people we hear about who say their forms have so called not been received despite many being signed for on arrival is unbelievable really, cos if companies had as many lost documents in the post or on arrival as DWP PIP claim get lost, most business would be unable to function!
  • ermerm Member Posts: 17 Connected
    Hartley Thats what I did to ensure the persons forms got there the next day and signed for! yet one person who I did that for a while back still got DWP saying they had not received the forms, when we called to check that the 2nd lot of forms had been received! They found them MIRACULOUSLY  when we gave the name of the person who signed for the forms and the time they signed for them!  
  • cristobalcristobal Member Posts: 966 Disability Gamechanger
    @erm @Hartley ...you may both be right..

    Personally I don't have much doubt that the mail gets there - it's just that some inevitably gets lost whilst it's waiting to be scanned, or stuck in someone's every growing 'in' tray, and there's no way round that...


  • MatildaMatilda Member Posts: 2,616 Disability Gamechanger
    I think they must have piles of forms that they can't be bothered to look through so they say the forms have not been received.  When someone says the envelope was signed for they search through the piles.
  • ermerm Member Posts: 17 Connected
    Matilda I think your spot on there!
  • HartleyHartley Posts: 114 Courageous
    @cristobal

    The point of tracked is  the fact that...There is clear proof it arrived there...So it makes it harder for them to say  it.never arrived...and if they have lost is ,they will have to explain why
  • HartleyHartley Posts: 114 Courageous
    @cristobal

    No offense..but i think youre mistake to think that.,..I mean that in the nicest sense.
  • cristobalcristobal Member Posts: 966 Disability Gamechanger
    @hartley - I'm not sure where you think I'm mistaken - I agree with you!

    DWP most likely lose lots of mail, not the Post Office - that's why I personally don't bother so much about recorded/tracked (which isn't signed for by the DWP but signed for by the sackful by the postie...)

    Unfortunately, whoever has lost it, you'll have to send a copy if you want them to process your claim...
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    Signed for delivery doesn't mean it's arrived with DWP. All it means is that someone from Royal Mail has signed for it and it could be absolutely anywhere and it's not classed as arriving until it's been added to the computer. It could be anywhere. Proof of posting is all that's needed and this is free.
    Proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice I have given to members here on the community.
  • HartleyHartley Posts: 114 Courageous
    @poppy123456
    Proof of postage merely means youve sent it....
  • HartleyHartley Posts: 114 Courageous
    @poppy123456
    CAB actually advised me to send tracked and signed...
  • HartleyHartley Posts: 114 Courageous
    @cristobal

    Its not my claim...i havent lost anything..
  • HartleyHartley Posts: 114 Courageous
    @poppy123456
    In the eyes of Rmail...its arrived!
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    Not in the eyes of the DWP, it means nothing. Sorry but that's my opinion and i'm sticking to it.
    Proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice I have given to members here on the community.
  • HartleyHartley Posts: 114 Courageous
    @poppy123456

    Dont be sorry....😊 its just a differing opinion.
  • HartleyHartley Posts: 114 Courageous
    @poppy123456
    Someone just sent me this....it does appear many people can see the logic of sending tracked.

    Hello @Hartley 
    Yes this guide may be helpful- 
    https://www.citizensadvice.org.uk/benefits/sick-or-disabled-people-and-carers/pip/help-with-your-claim/fill-in-form/
    Read every single question properly. Make sure you understand the question too. Be honest. Give examples. Send all evidence by recorded delivery as well. Use the boxes to tell them more information. 
  • cristobalcristobal Member Posts: 966 Disability Gamechanger
    edited August 2019
    @ilovecats - I agree, it's down to personal preference, and if gives someone peace of mind by sending it recorded then that's probably quite a good thing...

    As long as people know that 'signed for' doesn't actually mean that it's arrived at the DWP  it's very much a question of "you pay your money and you take your choice!'
  • MatildaMatilda Member Posts: 2,616 Disability Gamechanger
    The point is that if DWP claim they haven't received letter and you tell them it was sent recorded delivery, almost certainly they'll miraculously find they received letter after all.  Tracked means it could be traced to their building so they are not going to to argue it wasn't received.  So best send recorded.
  • HartleyHartley Posts: 114 Courageous
    @Matilda


    Totally and thoroughly agree !
  • HartleyHartley Posts: 114 Courageous
    @cristobal

    Rmail would back you all the way, that by their protocol...that item arrived at its destination....

    I'm actually going to call RM,.....im sad like that !👍😜
  • cristobalcristobal Member Posts: 966 Disability Gamechanger
    @hartley - my information came from my postie, and my local postmistress....

    As I've posted before for big organisations that get mail by the sackful  the postie will sign to say that he has delivered mail (presumably because it's impractical to get a signature by the recipient as there is too much..)
  • ermerm Member Posts: 17 Connected
    Ahh some good news from the last person I helped, they got a text to say thank you for returning the forms, so at least they have acknowledged they received them. So tracked and signed worked this time anyway! Now for the stressful wait for them to be assessed by some random government worker! then for someone else to allocate points based on the 1st persons comments, which often means, reduce what people cant do to needs help to do, to amass less points for the disabled person! 
  • worried33worried33 Member Posts: 399 Pioneering
    yeah they can be very slow, it took them nearly 3 months to acknowledge receipt of my form/evidence.
  • ermerm Member Posts: 17 Connected
    Re questions on forms, I would say that their job for many of the people who hand out the points is to downgrade your answers for Example, if you cannot prepare, cook, food they will usually end up giving points for needs help to prepare, cook food. I know this from people with the same issues who  got different points awarded for the same answers and problems with tasks, so take from this what you want people! But be careful how you fill out the form, take a bad day example not a good day description.
  • MatildaMatilda Member Posts: 2,616 Disability Gamechanger
    edited August 2019
    Include a 7 day diary.  Disability Rights UK site has a draft diary you can adapt.  

    Your disabilities have to fit the relevant descriptors on at least 4 days out of 7.

    Many assessors don't take account of reliability criteria - safely, repeatedly, in a reasonable time.

    Disability Rights UK site has a list of descriptors.
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