PIP, DLA and AA
If this is your first visit, check out the community guide. You will have to Join us or Sign in before you can post.
Receiving too many notifications? Adjust your notification settings.

Not hearing from PIP

[Deleted User][Deleted User] Posts: 0 Listener
edited October 2018 in PIP, DLA and AA
I was on indefinite DLA. I applied for PIP & sent forms back by recorded delivery in July. I received a text that they had received them & I also have evidence of delivery from Royal Mail. A week later I had an out of the blue call saying they wanted to come to my house giving less than 48 hours notice of their intent. My husband went balistic at them & told them no because it upset me terribly & put me into sheer panic. He also sent a stinker  of a complaint letter to them two days later also by recorded delivery which they have got & ignored. I have heard nothing since, not a word. I spoke to my support group & said should I contact them & the unaminous response was ' are you mad! Its their responsibility not yours to arrange this.'' Basically told to lay low. Advisce please

Replies

  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    Hi,

    It's not unusual for them to ignore any complaints sent to them. When you refused the short notice home assessment appointment was another date given? If not then i'd ring the health assessment providers to ask for another face to face assessment date.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • markyboymarkyboy Member Posts: 374 Pioneering
    If you want PIP you are going to have an assessment and giving you 48 hrs notice for an assessment at home is not unusual as it could of been a cancellation
    You are not going to progress your application by ignoring the situation you will more than likely be called for an assessment at a centre now 
    If you are waiting for the DWP to do the chasing you are in for a long wait 
  • YadnadYadnad Member - under moderation Posts: 2,862 Disability Gamechanger
    markyboy said:
    If you want PIP you are going to have an assessment and giving you 48 hrs notice for an assessment at home is not unusual as it could of been a cancellation
    You are not going to progress your application by ignoring the situation you will more than likely be called for an assessment at a centre now 
    If you are waiting for the DWP to do the chasing you are in for a long wait 
    The assessor is required to give a minimum of 7 days notice to attend a face to face assessment.
    Of course they will try it on, why not?
    If they are round the corner on another visit and the next one has cancelled of course they will want to make up for that cancellation but by not giving the required notice they cannot force the issue.

    Are you suggesting that it is acceptable for the assessor to go against their own guidelines?
  • Pippa_ScopePippa_Scope Member Posts: 5,856 Disability Gamechanger
    Welcome to the community @ges54, I hope you find the above responses about your PIP claim helpful. As Poppy says, perhaps consider ringing the health assessment advisors if the issue isn't resolved.
  • markyboymarkyboy Member Posts: 374 Pioneering
    I cannot see the problem with 48 hrs notice it means your application will be quicker and less time for you to worry about it 
    Some people on lifetime DLA seem to think that they can just be transferred to PIP without being assessed not realising PIP is not the same criteria as DLA as many people on DLA have not been eligible for PIP
  • [Deleted User][Deleted User] Posts: 0 Listener
    Well I do see the problem & did have a problem as a) we were going to a wedding as it was a Saturday & b) they had a mountain of paperwork from my GP, consultant etc that told them I nearly died through excessively high blood pressure 6 years back & ringing & demanding ( yes it was a demand ) to come to my home stressed me out excessively & is rude, insensitive & a breach of their own guidelines. 
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    Why is coming to your own home to do the face to face assessment a breach of their own guidelines? People do have home assessments. You will need to attend a face to face assessment whether it's in your home or at one of their assessment centres as most people have to have them, it's rare to have a paper based assessment. If you refuse to have the assessment then your file could be returned to DWP and you'll be refused the benefit.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • [Deleted User][Deleted User] Posts: 0 Listener
    Not to come to my home but to contact me without their time guidelines. I do not need this hassle. I came her for help & support not aggro !!!!
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    No one has given you any aggro. I asked if you've been given another assessment date and time and you didn't answer my question. I also advised if you hadn't been given this then to ring the health assessment providers to ask for another date/time.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • [Deleted User][Deleted User] Posts: 0 Listener
    I have heard nothing.Surely it their responsibility to contact me
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    Usually they give you another appointment date/time once you cancel one. Did you refuse the home assessment and ask for another appointment? or did you just refuse the assessment completely?
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • topshoestopshoes Member Posts: 443 Pioneering
    edited October 2018
    Hi ges54 hope you are ok , if I was you I would phone them and would it be better if you went to them then they come to you , X 
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    topshoes said:
    Hi ges54 hope you are ok , if I was you I would phone them and would it be better if you went to them then they come to you , X 
    This is not true, sorry. There's no difference to having a home assessment to going to one of their assessment centres. You can be successful or refused with either assessments, regardless of where they take place.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • topshoestopshoes Member Posts: 443 Pioneering
    Yes I know that , was wondering as if it be easy for you 
  • markyboymarkyboy Member Posts: 374 Pioneering
    Past medical problems do not get you PIP it's all about how you manage the descriptors that is what get's you points
    people are only trying to give you good advice displaying anger to the DWP will not help you to get an award and will only lead to you getting no PIP when leaving DLA
    you need to take a step back ring the health assessment providers and get a new date forget what happened to you 6 years ago they are only interested in what you are like now and how your condition now affects your ability to carry out the tasks
    You need to study the PIP criteria and channel your anger in to getting a positive outcome
  • [Deleted User][Deleted User] Posts: 0 Listener
     Oh this is ridiculous . Please remove me from this site I do not need this help dare people like Marky boy make responses like this
  • markyboymarkyboy Member Posts: 374 Pioneering
    Some people in life you cannot help in my opinion everyone on here has tried to help you to go forward and get PIP you will realise this one day 
  • Government_needs_reformGovernment_needs_reform Member Posts: 851 Pioneering
    Take ten deep breaths guys and gals....Peace. The war is with this Government not us fighting against each other. ❤️
    ⬇️
    I created one of the campaign election video for Labour, and Jeremy Corbyn,
    This is a new version of Emeli Sande, Hope "You Are Not Alone
    I highlighted everything that's wrong with this country from benefits, NHS etc, but now we have to put up with the hate now. 

    You can see the video here.
    https://m.youtube.com/watch?v=P5o8hRHh9IY


  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    I'm sorry you're feeling this way. People are only trying to give you advice. PIP is awarded based on how your conditions currently affects you and your DLA award has no bearing on a PIP decision. Please ring the health assessment providers and ask about another date for an assessment because if you refused the home assessment when they rang they may think you're refusing an assessment and return your file to DWP. I've certainly heard this happening before.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • YadnadYadnad Member - under moderation Posts: 2,862 Disability Gamechanger
    I'm sorry you're feeling this way. People are only trying to give you advice. PIP is awarded based on how your conditions currently affects you and your DLA award has no bearing on a PIP decision. Please ring the health assessment providers and ask about another date for an assessment because if you refused the home assessment when they rang they may think you're refusing an assessment and return your file to DWP. I've certainly heard this happening before.
    But then can it be classified as a refusal? Ringing up and demanding an assessment take place within 48 hours is not what the assessors are required to do. If they decided that 48 hours is ample opportunity then they are in breach of the guidelines that they are supposed to adhere to.
    So is it a cancellation by the claimant or one of these cases where the assessor just doesn't turn up or just knocks on the door and expects to be allowed in? 
    The claimant has only exercised their rights - a right that they are entitled to at least 7 days notice. As such it is not a cancellation.
  • [Deleted User][Deleted User] Posts: 0 Listener
    Type your comment Thank you Yadnad & if people had read my original post they would see that I was rung out of the blue with an assessor demanding they came giving less than 48 hours notice. This does not count as a  refusal & was confirmed to my husband when he rang them
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    if you refused the home assessment when they rang they may think you're refusing an assessment and return your file to DWP.
    Note, i did state may...
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • [Deleted User][Deleted User] Posts: 0 Listener
    Still getting DLA I wish to be removed from this site. Second time on f asking 
  • medwaymummedwaymum Member Posts: 9 Connected
    I had a PIP  assessment in my home and honestly you will find it so much better than in an office ,so ring them back and ask for another appointment but I promise you in your home you will feel more comfortable than in an office ,hope all goes well.
  • mikehughescqmikehughescq Member Posts: 5,374 Disability Gamechanger
    Someone want to say where they’re getting these notice periods from and provide a link?
  • YadnadYadnad Member - under moderation Posts: 2,862 Disability Gamechanger
    edited October 2018
    Someone want to say where they’re getting these notice periods from and provide a link?
    Hi Mike, the infamous CAB website once again

    If your PIP claim is rejected because you missed your assessment, you can ask the DWP to change this decision. You must have been given at least 7 days’ written notice of the assessment date (unless you agreed to a shorter notice period).

    That particular entry is within a red box so I presume it is important?
    Now don't tell me that this advice is wrong again!
  • mikehughescqmikehughescq Member Posts: 5,374 Disability Gamechanger
    I’ve no idea where they’ve got that from at all. 
  • YadnadYadnad Member - under moderation Posts: 2,862 Disability Gamechanger
    edited October 2018
    I’ve no idea where they’ve got that from at all. 
    https://www.citizensadvice.org.uk/benefits/sick-or-disabled-people-and-carers/pip/help-with-your-claim/your-assessment/

    About half way down in a red box.

    Are you actually saying that once again the CAB are putting out duff information?
    If so why are so many posters being encouraged to visit the CAB for advice? 
    Carry on like this and the CAB will be forced to hang a banner saying 'beware of dodgy advice'.
  • mikehughescqmikehughescq Member Posts: 5,374 Disability Gamechanger
    Yeah but what is the actual source of the 7 days assertion?
  • TardisTardis Member Posts: 214 Pioneering
    PIP Regulations 2013?  I haven't checked more recent amendments, and not sure how to quote, but part 2 item 9 includes

    "3) Paragraph (2) does not apply unless —

    (a)written notice of the date, time and, where applicable, place for, the consultation is sent to C at least 7 days in advance; or

    (b)C agrees, whether in writing or otherwise, to accept a shorter period of notice of those matters."

  • YadnadYadnad Member - under moderation Posts: 2,862 Disability Gamechanger
    Thanks Tardis for that.

    I don't get involved with regulations generally as I am as likely to quote the wrong one and make myself appear stupid.
    I generally go by what the CAB site says but I am now finding out that all is not good about their advice - it can be poor or misleading.
  • mikehughescqmikehughescq Member Posts: 5,374 Disability Gamechanger
    Aha. A brilliant misinterpretation by all concerned. 

    Nothing in that reg says that you need to be given 7 days notice. All the reg is saying is that if you fail to attend and it turns out the notice wasn’t posted at least 7 days before the date of the assessment then you can’t be done for a failure to attend. 

    Posting at least 7 days before the appointment is not the same as 7 days notice for starters but it’s only relevant if you can prove the notice wasn’t given and you decline to go ahead. 

    That means assessment providers will often take a punt on way less than that notice knowing that many people will just say okay then let’s go ahead. 
  • debbiedo49debbiedo49 Member Posts: 2,906 Disability Gamechanger
    edited October 2018
    I can see this persons point as it would kill me to be phoned up and told I’m having a home visit due to my health issues. You must be able to say where your assessment takes place home or Centre to where suits you best surely? Same applies to when? 
    Anyway if the person has gone why is those still open please? Scope ?
    💜🏴󠁧󠁢󠁳󠁣󠁴󠁿
    I am a fibro warrior !💜♏️
  • mikehughescqmikehughescq Member Posts: 5,374 Disability Gamechanger
    No, the decision on where is for the assessment provider. If you disagree with their use of their discretion then you do an EA 10 RAs request if EA 10 applies to you.

    Ditto when. Whole system would fall apart inside a month if it was left to claimants to dictate their availability and preferences. If there are needs dictated by health e.g, not mornings, then again use EA 10 and ask for an RA.
  • TopkittenTopkitten Member Posts: 1,263 Pioneering
    I was originally contacted in May/June and got my stuff back on June 21st. After 13 weeks with no contact I assumed no f2f and then received a telephone call on a Thursday to be seen for a f2f on the following Monday. That was 4 weeks ago and this Monday I received a letter saying they now had enough information to make a decision. I still await their actual decision.

    I did have an indefinite award for DLA but, having such unique problems, am expecting difficulties as I always get them through people not understanding what is actually wrong and then also being unable to research it (technically my condition doesn't exist).

    TK
    "I'm on the wrong side of heaven and the righteous side of hell" - from Wrong side of heaven by Five Finger Death Punch.
  • YadnadYadnad Member - under moderation Posts: 2,862 Disability Gamechanger
    No, the decision on where is for the assessment provider. If you disagree with their use of their discretion then you do an EA 10 RAs request if EA 10 applies to you.

    Ditto when. Whole system would fall apart inside a month if it was left to claimants to dictate their availability and preferences. If there are needs dictated by health e.g, not mornings, then again use EA 10 and ask for an RA.
    That does seem to be the way forward.

    However and ever the pessimist how would the ordinary individual deal with such a request? I've had a good look through most of the PIP documentation and many websites and nothing is mentioned about using the Equality Act. Once again is this something that only those 'in the know' will have in mind?
    If so then we are back at the age old argument of a two tier system - those who have someone to guide them and the rest just trundle along not knowing very much about anything.

    Should all of this information and help be put out by the DWP as part of an 'all inclusive' policy?
  • TardisTardis Member Posts: 214 Pioneering
    As an ordinary individual, I wrote a letter, asking for a paper based assessment as a reasonable adjustment under the Equality Act 2010.  I also sent in additional (compelling) evidence with this.  I followed this up with a phone call to both DWP and IAS to check they had received this.  They cancelled the F2F and did a PBA.  
Sign in or join us to comment.