PIP, DLA and AA
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PIP decision and unresolved complaint

gitaparmargitaparmar Member Posts: 24 Connected
edited October 2018 in PIP, DLA and AA
hi there i am completely new to this.  I am an appointee for my daughter she is 19 now.  she always had the DWP but was moved to PIP in 2015 and was awarded enhanced for care and standard for mobility.  Her pip review was sent to us in May '18 because they send it a year before the pip will end. my daughter had her f2f on 25th July '18 by capita. I went with her. the assessor was was completely unprofessional. MY daughter who has Autism and suffers from mental health was asked why she still hadn't killed herself till now.  I have put in a complaint about the assessor but have been told she no longer works for capita now.  have asked capita to relook at my complaint again. I asked for the copy of HCP report  which was all lies, Asked DWP about putting in a complaint about the report being false but was told by the advisor to wait until a decision was made incase the decision was in my  favour so i wouldn't need to put in a complaint.  my main reason for writing this we are still waiting for a pip decision it just seems to be taking a long time.   The HCP report went to the DWP on 07/08/18 I called them 4 weeks ago and was told it was with a DM but to this date still received no response.  should i call them up again or just wait until the dreaded letter comes.

Replies

  • steve51steve51 Community champion Posts: 7,175 Disability Gamechanger
    Hi @gitaparmar

    “Good Morning”

    I’m very very sorry to hear about your current situation.

    Belive me you aren’t the only one in this boat “Ship”

    We can help you in a number of ways if that would help?????

    I will forward your post onto our “Benefit Advisors” for there “Take”

    @BenefitsTrainingCo

    Can you please have a look at this post for me ????

    Many thanks.
  • Ami2301Ami2301 Community champion Posts: 7,147 Disability Gamechanger
    Hi @gitaparmar welcome to the community!

    I am terribly sorry for how your daughter has been treated. I wish I knew how to advise however I'm sure members of the community will be in contact with you soon to offer support and advice.

    If there is anything else that we can do for you and your daughter then please do not hesitate to let us know! :)
    Community Champion
    Disability Gamechanger - 2019
  • markyboymarkyboy Member Posts: 374 Pioneering
    They must have a large back log as i have been waiting 16 weeks for a reply to a letter i sent them they keep saying it is being dealt with 
  • gitaparmargitaparmar Member Posts: 24 Connected
    Thankyou everyone for responsding. Just seems like a very long waiting game. And am reluctant to call them again incase they say she's not awarded going by the hcp report and they disregard all other evidence I have sent
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    Hi,

    Did you add the points that are recommended in the assessment report? They usually go with the report, it's rare to go against it but it can happen.

    There's no timescales for decisions, it depend on backlog in your area. You can ring DWP as often as you want, it won't go against you.

    Any complaints about the assessment report should be made to the health assessment providers. Details how to do this are on their website. Good luck and hope not too much longer to wait.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • gitaparmargitaparmar Member Posts: 24 Connected
    Hi there is no points on my report that I have been sent. It is just their report with no numbers. Unless if I am looking in the wrong place
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    Hi there is no points on my report that I have been sent. It is just their report with no numbers. Unless if I am looking in the wrong place
    You have to look for the boxes with either dots or ticks next to them, they don't add them up because they're recommendations only but they will be there in the report somewhere. You need to use the PIP descriptors to compare them and add them up. https://www.citizensadvice.org.uk/Global/Migrated_Documents/adviceguide/pip-9-table-of-activities-descriptors-and-points.pdf

    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • gitaparmargitaparmar Member Posts: 24 Connected
    Also with regards the assessment report complaint I phoned capita they said they don't deal with those complaints and it is dwp. When I raised it with dwp they have advised me to wait until I get my decision. I don't if this is right but that is what they have told me
  • gitaparmargitaparmar Member Posts: 24 Connected
    I have nothing like ticks or dots just comments
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    The ticks or dots will be in that report somewhere. DWP won't be interested in any complaints about the report, it's capita you need to complain to.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    Most likely at the back of the report, it will say activity and descriptors at the top of the boxes. It will have the name of the descriptor followed by a,b,c etc and then a dot or tick. My report has dots.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • gitaparmargitaparmar Member Posts: 24 Connected
    Hi I have checked my report and she has given her all a's apart from one got a B which would mean she would only have 2 points. The report was all lies. She has autism and is not able to do a plan a journey. She can only do a familiar route and that would be once she has been showed so many times. Social situations totally throw her out. Reading previous discussions it seems that they should be awarded mobility for journeys am I right. Capita have said they don't deal with report complaints. I am completely at a lost.
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    You can't do anything until a decision is made. Once you have the decision, if it's gone with the report and there's no award then i'd advise you to get help with the Mandatory Reconsideration request.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • gitaparmargitaparmar Member Posts: 24 Connected
    Yes I will just wait. I won't call them coz they are paying her at the moment. Then will deal with the letter when it comes and deal with the hcp report complaint then as well. Coz that's what dwp have advised. Thanks
  • YadnadYadnad Member - under moderation Posts: 2,862 Disability Gamechanger
    Par for the course from my personal experience.
    Three times I was awarded 0 points, twice the DWP decided to increase it to Enhanced Care & Mobility. 
  • gitaparmargitaparmar Member Posts: 24 Connected
    Thanks for that. At least that gives me a bit of hope
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    Yadnad said:
    Par for the course from my personal experience.
    Three times I was awarded 0 points, twice the DWP decided to increase it to Enhanced Care & Mobility. 
    Wasn't that at MR stage rather than going against the assessment report?
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • YadnadYadnad Member - under moderation Posts: 2,862 Disability Gamechanger
    edited October 2018
    Yadnad said:
    Par for the course from my personal experience.
    Three times I was awarded 0 points, twice the DWP decided to increase it to Enhanced Care & Mobility. 
    Wasn't that at MR stage rather than going against the assessment report?
    Yes I received the report with the decision letter and attacked it lie by lie pointing out that the evidence that was sent in with the forms completely contradicted everything that the assessor had written. One does wonder if anybody actually bothers to look at the further evidence sent in before making a decision.
    The third MR was refused because, according to the DWP after referring back to the assessing company, that the evidence they held (the same lot they accepted two years and four years previously) was now out of date and not within the two year window. All the evidence was dated 2011 and 2012. They even refused to accept a DWP doctor's report for an different benefit that I claim because it was dated 2011.
     
  • PIPnewbiePIPnewbie Member Posts: 259 Pioneering
    I’m sorry to hear about this.  It really does seem like you need to be on death’s door to be awarded anything decent.

    My girlfriend’s assessor awarded her mostly A’s but enough B’s to get 8 points for daily living, but given how he lied in his informal observations report about how cheery, awake, etc. she seemed, I doubt the DWP will be willing to offer anything.

    She got 4 points for moving around but 0 for planning a journey even though she state she cannot go on a journey alone because the worry of being incontinent and having no aid around her is overwhelming, and said she prefers not to take public transport when she stated she can’t and never has because she would have massive anxiety needing the toilet amongst strangers.

    And to top it all off he recommended a 9 month award before review, for a disease she was born with and is at present incurable.

    The award letter should be arriving tomorrow.
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    Yadnad said:
    Yadnad said:
    Par for the course from my personal experience.
    Three times I was awarded 0 points, twice the DWP decided to increase it to Enhanced Care & Mobility. 
    Wasn't that at MR stage rather than going against the assessment report?
    Yes I received the report with the decision letter and attacked it lie by lie pointing out that the evidence that was sent in with the forms completely contradicted everything that the assessor had written. One does wonder if anybody actually bothers to look at the further evidence sent in before making a decision.
    The third MR was refused because, according to the DWP after referring back to the assessing company, that the evidence they held (the same lot they accepted two years and four years previously) was now out of date and not within the two year window. All the evidence was dated 2011 and 2012. They even refused to accept a DWP doctor's report for an different benefit that I claim because it was dated 2011.
     
    That's totally different to Gitaparmar because they haven't received a decision yet.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • YadnadYadnad Member - under moderation Posts: 2,862 Disability Gamechanger

    :
    :


     
    That's totally different to Gitaparmar because they haven't received a decision yet.
    Ah yes - you are right - will just have to see what the DWP decision is then as they normally follow the assessor's recommendations 
  • mikehughescqmikehughescq Member Posts: 5,347 Disability Gamechanger
    Having complained about an assessor who has left the assessment provider now has to decide whether to do a paper based assessment or send your daughter fir another one. It’s not straightforward and I’d let them crack on with it.

    The advice from the AP that you can only complain to DWP is nonsense.
  • mysteriomysterio Member Posts: 6 Listener
    I was notified within a week of the decision im
    still waiting it’s been 5 weeks but during that they have cut my other money esa has been cut during this process 
  • gitaparmargitaparmar Member Posts: 24 Connected
    Spent 2 hours on the phone going backwards and forwards between capita and dwp regards complaint about the contents of the report. No one wants to know. In the end spoke to manager at dwp he has agreed to pass on to his manager and she will call me back on Monday. Regards decision they are working on mid July my report went to them on 7/8. So waiting game but going by the report she won't be awarded anything. But yet the hcp on her report said it should be revived in 2 years time.
  • mikehughescqmikehughescq Member Posts: 5,347 Disability Gamechanger
    A telephone complaint will always be ineffective. Put it in writing and keep a copy.
  • YadnadYadnad Member - under moderation Posts: 2,862 Disability Gamechanger
    I'm still waiting for a reply to my complaint that was lodged with ATOS back in April although I did get an acknowledgement of it a couple of months ago.

  • gitaparmargitaparmar Member Posts: 24 Connected
    Well good luck with that complaint. They will probably fob you of the 1st time my 1st went down the drain was told she assessor left so they can't do anything. See what they come up with 2md time around
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