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Access to Work discrimination by design?

Hey I have applied for access to Work and been referred to Remploy.
Due to my anxiety and paranoia I find making bonds with people slow.
I also need clear outlines of what to expect in situations.
I am awaiting autism diagnosis and need clear direct communication, direct answers to questions.
i am finding Remploy awful to deal with, they are making me unwell.
i want to know what services they offer, what the contact time is and what qualifications people have to deliver the services. Each time I ask these questions they are evasive and vague.
So far I have been able to establish the example that they offer “emotional support” for ten minutes a fortnight via phone call, and have a Mental Health First Aid certificate. Samaritans are better trained as a comparison, and will talk to you for an hour.
This is clearly not suitable? Physically disabled folk get assessed by a trained registered occupational health advisor, widgets to assist and maybe a PA? I get someone who’s been on a two day course for ten minutes a fortnight? I will not be able to talk to this person about anything emotional as I will not have time to form a bond due to my disability.
Did you know physically disabled people get 3 years support through access to Work but mental health only nine months?
what is going on here in terms of discrimination?
Due to my anxiety and paranoia I find making bonds with people slow.
I also need clear outlines of what to expect in situations.
I am awaiting autism diagnosis and need clear direct communication, direct answers to questions.
i am finding Remploy awful to deal with, they are making me unwell.
i want to know what services they offer, what the contact time is and what qualifications people have to deliver the services. Each time I ask these questions they are evasive and vague.
So far I have been able to establish the example that they offer “emotional support” for ten minutes a fortnight via phone call, and have a Mental Health First Aid certificate. Samaritans are better trained as a comparison, and will talk to you for an hour.
This is clearly not suitable? Physically disabled folk get assessed by a trained registered occupational health advisor, widgets to assist and maybe a PA? I get someone who’s been on a two day course for ten minutes a fortnight? I will not be able to talk to this person about anything emotional as I will not have time to form a bond due to my disability.
Did you know physically disabled people get 3 years support through access to Work but mental health only nine months?
what is going on here in terms of discrimination?
Replies
Gov.uk
Get help at work if you’re disabled or have a health condition (Access to Work)
“How it works
It will help your application if you’ve spoken to your employer about reasonable adjustments before you apply for Access to Work.
Once you’ve applied, an Access to Work adviser will contact you to discuss what help you could get. An adviser may also contact your employer to discuss how Access to Work can support you - they will not contact your employer until they’ve spoken to you.
Depending on your condition, an assessor may visit your workplace to assess your needs.
You may get an offer of support, which could include a grant. If it does, you’ll be told how much you’ll get and for how long.
How the grant works
You or your employer will buy the items or services you need.
Access to Work will pay the money back, up to the amount of the grant you’ve been offered and with any contributions deducted, such as employer or NHS contributions.”
Bit like having a conference for paraplegics on the ninety floor with no lift service.
To clarify AGAIN I have no expectations, I am trying to find out what they provide. They don’t seem to be able to articulate what they provide. Here you suggest they provide “advice”, it would be nice to know what kind of advice huh?! Most people you go to for advice you have some idea what their background and qualifications are? You know like not going to get advice off the post office on legal matters for example?
Please don’t reply again unless you have something helpful to say or some links to back up your opinions.
There is a complaints procedure if you feel that your Access to Work support isn't effective, you can find it here https://www.gov.uk/government/organisations/department-for-work-pensions/about/complaints-procedure
You could also complain to Remploy directly
Also can I suggest you give Scope's helpline a call as they may be able to offer additional advice they are available 9am -5pm on 0808 800 3333 or you can drop the team an email [email protected]
Employment Team Manager
Scope's Support To Work