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Capita lied about my PIP what a mess and horrible company they are, Fabricated everything and lied.

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RTX2080
RTX2080 Community member Posts: 31 Courageous

Hiya everyone, I will hang around on here as I like to chat etc. I have suffered with PTSD and severe depression since childhood due to some horrors I went through, I obviously won’t go into details on here but its affected my entire life, Worst thing is I was innocent.

I have become worse as I’ve got older, my memory is dire sometimes but other times its fine, So I found out a few months ago about the PIP and applied for it, I had an assessor arrive who was a Sikh man, Very polite and punctual, shook my hand and off we went with the assessment, He asked me around 13 questions in 20 minutes, he stated he was on a flyer as it was friday and I was his last assessment, He kinda had one foot in the door one out so to speak.

I really and honestly struggled with some of the questions and my wife had to help, I seem to just go "BLANK" and sometimes even forget what I have been asked?

I was never like this?

So he left and a month later I received the letter with the results in, Now baring in mind I have seen several doctors, several psychiatrists and last week a psychiatric nurse and ALL of them told me I am a sufferer of PTSD and severe depression. In fact I was in the Army years ago and was kicked out due to mental instabilities by a military psychiatrist. Way before I knew about this PIP.

So I opened the letter and honestly thought I had been sent the results of someone elses? What a Shower of it was. Lie after lie? Fabricated wordings and statements that was nothing like what happened in the assessment?

He said that due to my image of been clean, well groomed, smartly dressed he awarded me NO points on that question? That’s on the border of being discriminatory.

He also said I DID NOT need any help with the questions? My wife helped me time and time again with them again he lied.

I pulled his results up about 11 times due to lies, I looked online and found this is an issue that Capita has been doing for a while with its Assessors, My wife applied to be an assessor last year with them and found that EVEN someone who has been a carer is classed as having a medical background that’s what she was told by them anyways?

How are they getting away with this? More so the volume of them and the amount of time its been happening?

I went a bit further than most people would do, I have been online for just over 20 years and have a profound way of dealing with issues that are not right.

I emailed several MP's including my local one, I even emailed ALL the senior management at Capita and politely went into details about this with them and I haven’t received a single reply.

Just to let you all know some home truths about Capita here is a series of links where people have had similar issues, BTW I have just appealed so I am not sure how long it takes but when I hear from them I will post on here, IF Anyone has a similar story with PTSD ect and have appealed id be interested to hear what happened?

Thanks.

www.disabilitynewsservice.com/pip-investigation-welfare-expert-says-two-thirds-of-appeals-involve-lying-assessors/

healthunlocked.com/epilepsyaction/posts/135393429/assessor-for-capita-wrote-degradeing-things-in-report-and-lied-about-me

community.scope.org.uk/discussion/38516/pip-medical-assessor-lied-feel-so-ashamed-now

www.disabilitynewsservice.com/watchdog-begins-probe-into-failure-of-regulators-to-punish-lying-pip-assessors/

www.mumsnet.com/Talk/am_i_being_unreasonable/3133923-To-think-that-my-PIP-assessor-has-deliberately-told-lies

www.theguardian.com/commentisfree/2017/oct/30/staggering-rise-pip-complaints-rot-system-disability-benefits

forums.moneysavingexpert.com/showthread.php?t=5850568

www.dailymail.co.uk/news/article-3533925/She-s-f-ing-fat-Government-benefits-assessors-caught-insulting-disabled-claimants-cases-vetting.html







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Comments

  • teacakes
    teacakes Community member Posts: 4 Listener
    edited November 2018
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    Don't get disheartened the assessments are poor and they find any excuse not to give points, so claimant's just give up I think. 

    I felt the evidence & details in claim form were somewhat ignored & the questions asked were in a style that just didn't fit with gaining further insight. 

     I have mental health issues and scored nil points, took it to appeal & won. So try stick it out. 

    It was about 7 months from requesting appeal to getting a court date but will depend on how busy they are in your area. I was able to get welfare rights representation which made it easier, although very stressful for me actually the questioning from the panel was fair and allowed me to tell my story.  

  • teacakes
    teacakes Community member Posts: 4 Listener
    edited November 2018
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    It makes me so angry that people are being put through this unnecessary stress hoop jumping. Let alone all the money being wasted paying these private companies plus court costs with appeals. 
  • RTX2080
    RTX2080 Community member Posts: 31 Courageous
    edited November 2018
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    Morning Teacakes, Thanks for your reply, I am not normally up at this time but I am watching an old film called Rollercoaster (1977) The old ones are the best eh lol, So when you appealed you were another 7 months is this correct? your appeal took all that time? Thanks for the support thats really kind of you.

    Best Wishes.

  • teacakes
    teacakes Community member Posts: 4 Listener
    edited November 2018
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    Hope the film was good & worth staying up for. 

    Yes it was about 6-7months  very long process, but if awarded the DWP have to backdate to when first claimed.
     Only other option seemed to be putting in a new claim & restarting, when in my mind the assessment would likely be the same again.

    There was an option to fill a cancellation on appeal form but I needed plenty of notice to arrange everything. The Paper type where you don't attend maybe be quicker I'm not sure, they had lower statistics of success and I wasn't confident my evidence was enough. A welfare rights advisor would be best to look at your case. 

     
  • RTX2080
    RTX2080 Community member Posts: 31 Courageous
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    Yeah the film was great, seen it a few times before tbh.

    I just cant believe that some peoples appeals are taking from 6 months up to a Year? This isnt an acceptable time frame! We are not beggars we are not scammers, We are people who the government said they would help and now by the looks of it fail you at the first post and then when you appeal they put the carrot on a mile long stick for the donkey to get, So to speak..

    Well ive been in touch with lots of people over this and if my claim is going to be THAT long i will do what I can to expose this for others as people who are claiming this help generally need the financial support and due to Capita's abhorrent business vehicle where they are failing everyone then its taking a year to appeal is just unacceptable. Thanks again Teacakes.


  • Polly2
    Polly2 Community member Posts: 15 Connected
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    My report was fabricated, i did my mr whilst angry prob not the best time to do it but i couldnt help myself. I know advice given here is not to concentrate on the lies of the assesor but i did it before i sought advice. I stripped my report apart but did have medical evidence to support it. My assessment was referred back to capita an i went from zero points to 11. I was ready for appeal expecting mr to fail but there was no way i could turn a blind eye to the nonsense the assessor had made up. Supporting evidence is a must an saved me big time. 
  • RTX2080
    RTX2080 Community member Posts: 31 Courageous
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    Morning Polly, Thats great news you won in the end, Its just shocking that you had an unnecessary fight that you were subjected to. Capita are a disgrace on every level. What shocks me more is the fact it would seem NO MP seems to be really that bothered about all this whats going on? the problem is we are in a VERY unstable government at the moment with mays cabinet coming and going, So deciding who to contact is really hard work. All the best and thanks.
  • Polly2
    Polly2 Community member Posts: 15 Connected
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    My mum had an assessment earlier this year an sailed thro it with no issues. So it shows there are some genuine assessors but from my experience mud has definately stuck. Good luck with your appeal an challenge them at every angle. 
  • RTX2080
    RTX2080 Community member Posts: 31 Courageous
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    Oh I totally agree, Not every one of their assessors is bent, I noticed on the Daily Fail links I posted above it states on there "Assessors are regularly earning up to £20,000 a month by rushing through dozens of appointments" So there is the reasoning and thats where the government needs to start. Offer them a set wage and NOT a ridiculous incentive like that. Thanks again Polly.
  • laurenai
    laurenai Community member Posts: 15 Connected
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    Hi, 
    I'm so sorry to hear about your experience in applying for PIP. I know first-hand how distressing it can be. 

    I myself have just received my Mandatory Reconsideration back. In the original assessment I scored 0. I suffer from severe anxiety, depression and PTSD that I've been treated for for the past 7/8 years. I'm a 19 year old college student. My whole report was made up of lies, and they also picked out that I appeared 'well-kempt' even though I was prompted/forced to wash prior to the assessment as I indicated in my questionnaire. 

    In my mandatory reconsideration decision letter they claimed that I 'attend college 4 days a week' and that I 'enjoy college'. When in reality they had evidence that my attendence is 27% and that it causes me extreme distress going into college, so much so that this is my third attempt at completing college due to my mental health. 

    I'm currently preparing my form for tribunal and I'm in a complete state because I'm absolutely terrified. I'm still unsure whether I have the will power to continue and see it though to the end considering my depression is so bad I can barely see my life in the next few days. 

    Anyways, thanks for reading this small glimpse of my experience in applying for PIP. 



  • chockies
    chockies Community member Posts: 61 Courageous
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    Hi RTX,

    Same. Aside from physical issues which I don’t go into here, I have CPTSD, with the depression, and dissociative disorder, and relate to what you say with memory, it’s a ptsd thing!

    I was working but it got so unwell with everything this year I had to quit, and I had to change from dla to pip, I had an indefinite claim of dla so felt supported enough to work when I was well enough but with the change did not get any pip so had to definitely quit work as I no longer had support to stay in, and continue with the tribunal to try and get some help.

    There is currently no other financial support in the uk for the sick and disabled, not even via universal credit.

    The assessor lied about my interview too, I found in all the paper work theyvsaid that I did not receive any specialist help or support for the mental health side of things, which I do and have done for the majority of my life. I’ll have to continue it for the majority of my life too. To top it off, when I received the tribunal pack they did not include the letter of evidence from my current psychotherapist. I had to resend it twice.

    Made a complaint to dwp and the response was that yes I had told them that I had counselling but this is not someone who is regarded by dwp as a specialist in the feild - well last time I checked any counsellor practising without specialist qualification is not acting legally in the uk ?. I told them I was receiving trauma therapy and this is a life long journey. Trauma therapists absolutely have to be specialist in their feild, how else would they be employed ?!.

    They even said that because I turned up to the interview (which I dissociated for) I could not be awarded any points for mobility. 

    There were lots of problems including direct discrimination in my result letters and tribunal pack, I don’t understand how it’s happening for so many years because it’s illegal!

    I hope everything works out for everyone, also to everyone, did you know that you can email in to the special rapporteur on extreme poverty with your experiences ? They will include your input in their reports if you catch it in time.

    I think it’s important because there is a clear crime against humanity going on at the moment which one day people will be held accountable for.

    Take good care everyone as best you can ?.
  • RTX2080
    RTX2080 Community member Posts: 31 Courageous
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    That’s laughable. Most assessors don’t even make £2,000 a month as they’re largely part-time.


    Mikehuges. Is it really laughable? Maybe we should start to research facts before we comment...FYI:   https://www.dailymail.co.uk/news/article-3533925/She-s-f-ing-fat-Government-benefits-assessors-caught-insulting-disabled-claimants-cases-vetting.html



  • RTX2080
    RTX2080 Community member Posts: 31 Courageous
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    laurenai & chockies.

    I am posting this at 03:15am as I have always had issues sleeping so I really hope this doesn’t wake you both via notifications, If so Please accept my apologies and anyone else.

    It would seem we are all in this together and it feels such a 'Uniformed' outcome that Capita are doing with claimants.

    I am so sorry to hear about your situations, I wish I could help you both. I am so angry with the government who it would seem are putting this on the "Backburner" and putting less important issues before sorting Capita out?

    Let’s just hope that 2019 is a better year for us all, It would be nice to meet up with everyone and see face to face if there is this opportunity.

    Best Wishes for New Year and thanks.





  • laurenai
    laurenai Community member Posts: 15 Connected
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    Hi again RTX, 

    I'm also awake - I struggle with sleeping too. So no worries in regards to the notification here! 

    Yes, it's incredibly disheartening. I've been contemplating contacting my MP over it, and I've contemplated writing a blog type thing detailing the whole process and how I have been dealt with. I'm still unsure of whether I'll do either though. 

    I wish you all the best for the new year! 
  • RTX2080
    RTX2080 Community member Posts: 31 Courageous
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    Morning Laurenai, Wow I'm not on my own lol.

    I have already done that and even emailed all the directors at Capita and told them how disgusted I am at their practices, One of them is a baroness and another is a lord. Must be nice to be wealthy and look down on people like they seem to do eh?

    My MP had his PA send me a letter a week or so ago stating he would send a letter to the MP in charge of the PIP when I need it as a letter of support, However he was in the news recently as he might be quitting politics altogether lol It never gets easier does it?

    I would suggest you contact your MP the more backing and support is better for sure. IF you do a Blog PM me it and I'l follow you.

    Thanks and sleep well.
  • laurenai
    laurenai Community member Posts: 15 Connected
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    Most definitely not, here's to hoping sleep comes to us soon! 

    Absolutely, I'm actually a current politics student. They won't care, the more lies they tell and the less people who are awarded thanks to their assessments the more money they get lining their already full pockets I bet. 

    I'm quite well acquainted with my MP luckily, so I'm hoping he'll be able to help me out in some way at least. 

    I most definitely will, thanks a lot. 

    You too x 
  • RTX2080
    RTX2080 Community member Posts: 31 Courageous
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    Aha! You might be able to challenge them with superior knowledge than I have lol well done for that I am sure this has been an interesting experience for you?

    I agree they wont care, They didnt reply and my email took me well over an hour to type and correctly put together, It didnt come back so 20 years of online usage tells me either they got it or their PA's did? but maybe their spam settings stopped it either way I will never know.

    Thats good to know your in good steed with your MP, I hope it works in your favor keep fighting never give up :-)

    Thanks again I am going to try and get a little 'shut eye' now lol x
  • chockies
    chockies Community member Posts: 61 Courageous
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    Hi RTX,

    Hope you had a nice sleep! 

    You have already helped me by sharing your experience, it’s something very positive even though it has had to come from negative experience it has created positive.

    I wouldn’t like to posit that this is the same for everyone, we all have different needs, though for me when someone shares their experience it is exceptionally helpful. 

    I hope everyone will take it on and help themselves as much as they can through to tribunal, and to really foster that all of us have value, no matter what.

    The fact that they write write everything is great, written proof of lies is like grass yourself up 101 because you’ve got back up to what you’ve been going through, it cannot be argued with.

    They can lie and miss out vital info, but you can keep presenting the facts until they acknowledge.

    For those who have no option but to have telephone calls, maybe it might be an idea to ask for everything in writing too and getting it checked by someone.

    RTX I wish you all the best and root for things to work out perfectly so that you get the help and financial support you need. 

    I will update date with my appeal.

    Chockies ?.
  • chockies
    chockies Community member Posts: 61 Courageous
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    Laurenai, a blog would be fantastic! 
  • RTX2080
    RTX2080 Community member Posts: 31 Courageous
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    Hi Chockies,

    Thats great its helped you!

    I agree we all have different needs but we all are on here for the same thing in that Capita and Co have not only lied, but fabricated statements and assessment results causing many thousands of people more stress and those with mental health issues to be shroud in a massive negative curtain by these so called false claims by Capita, And we all want is this stopped and to be given the help we so deserve rather than this 'Outfit' be trusted as a professional by the MP's when it Clearly is not.

    When I found out about PIP I was shocked I actually had a chance, What’s happened to me happened time and time again and in the 70's however its a dark cloud that has followed me where ever I go. When you open up to someone who is supposed to be a professional like Crapita's assessors and they are full of smiles and niceees and then when they leave they do the complete opposite to what you expected and in Very deep and insulting ways, It hurts and makes you angry, The fact that this has been happening for years now and "STILL" is happening make me so disgusted at the Current and past governments who should of prioritised this over less relevant issues.

    Thanks for the wishes and all the very best right back!! :-)

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